Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Lori Gelter

Customer Service Representative
Inez,KY
Lori Gelter

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

4
years of professional experience

Work History

Unemployment
Inez, KY

Laid Off
04.2023 - Current

Job overview

  • Laid off
  • Seeking full time work

Concentrix
Inez, KY

Customer Service Representative Remote
03.2023 - 04.2023

Job overview

  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Unemployment
Inez, KY

Laid Off
12.2022 - 04.2023

Job overview

  • Laid off from Credit Innovation Group due to reduction in work force.
  • Receiving unemployment
  • Seeking full time work.

Credit Innovation Group
Hildale, UT

Customer Service Representative Remote
04.2021 - 12.2022

Job overview

  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded to customer requests for products, services, and company information
  • Updated account information to maintain customer records.

Bumbleberry Inn
Springdale, UT

Front Desk Guest Service Agent
09.2020 - 04.2021

Job overview

  • Answered multi-line phone system, managed over 50 customer calls per day and processed payments.
  • Greeted customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Explained details regarding property, including restaurants, and pool area, to acclimate guests to hotel environment.
  • Confirmed reservations, issued room keys to guests upon check-in and answered questions regarding proper use

Autumn Park Senior Living
Washington

Elderly Caregiver
10.2019 - 10.2020

Job overview

  • Offered companionship and kindness to elderly patients.
  • Maintained clean, safe and well-organized patient environment.
  • Cleaned house, managed laundry, administered medication as prescribed by physician.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.

Education

Ashford University
San Diego, CA

Some College (No Degree) from Psychology

Skills

  • Microsoft Windows
  • Proofreading
  • Managing Multiple Tasks
  • Cultural Sensitivity
  • Typing Proficiency
  • Customer Data Confidentiality
  • Conflict Resolution
  • Problem-Solving Skills
  • Time Management
  • Credit Card Transaction Processing
  • Microsoft Word
  • Salesforce

Timeline

Laid Off

Unemployment
04.2023 - Current

Customer Service Representative Remote

Concentrix
03.2023 - 04.2023

Laid Off

Unemployment
12.2022 - 04.2023

Customer Service Representative Remote

Credit Innovation Group
04.2021 - 12.2022

Front Desk Guest Service Agent

Bumbleberry Inn
09.2020 - 04.2021

Elderly Caregiver

Autumn Park Senior Living
10.2019 - 10.2020

Ashford University

Some College (No Degree) from Psychology

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Lori GelterCustomer Service Representative