Hi, I’m
Lori Gelter
Customer Service Representative
Inez,KY
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
years of professional experience
Work History
Unemployment
Laid Off
04.2023 - Current
Job overview
- Laid off
- Seeking full time work
Concentrix
Customer Service Representative Remote
03.2023 - 04.2023
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Unemployment
Laid Off
12.2022 - 04.2023
Job overview
- Laid off from Credit Innovation Group due to reduction in work force.
- Receiving unemployment
- Seeking full time work.
Credit Innovation Group
Customer Service Representative Remote
04.2021 - 12.2022
Job overview
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests for products, services, and company information
- Updated account information to maintain customer records.
Bumbleberry Inn
Front Desk Guest Service Agent
09.2020 - 04.2021
Job overview
- Answered multi-line phone system, managed over 50 customer calls per day and processed payments.
- Greeted customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Explained details regarding property, including restaurants, and pool area, to acclimate guests to hotel environment.
- Confirmed reservations, issued room keys to guests upon check-in and answered questions regarding proper use
Autumn Park Senior Living
Elderly Caregiver
10.2019 - 10.2020
Job overview
- Offered companionship and kindness to elderly patients.
- Maintained clean, safe and well-organized patient environment.
- Cleaned house, managed laundry, administered medication as prescribed by physician.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
Education
Ashford UniversitySan Diego, CA
Some College (No Degree) from Psychology
Skills
- Microsoft Windows
- Proofreading
- Managing Multiple Tasks
- Cultural Sensitivity
- Typing Proficiency
- Customer Data Confidentiality
- Conflict Resolution
- Problem-Solving Skills
- Time Management
- Credit Card Transaction Processing
- Microsoft Word
- Salesforce
Timeline
Laid Off
Unemployment
04.2023 - Current
Customer Service Representative Remote
Concentrix
03.2023 - 04.2023
Laid Off
Unemployment
12.2022 - 04.2023
Customer Service Representative Remote
Credit Innovation Group
04.2021 - 12.2022
Front Desk Guest Service Agent
Bumbleberry Inn
09.2020 - 04.2021
Elderly Caregiver
Autumn Park Senior Living
10.2019 - 10.2020
Ashford University
Some College (No Degree) from Psychology
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