Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lori Gerhart

Kansas City,MO

Summary

Outstanding accuracy record correcting errors pertaining to client information. Excellent communication skills with peers and management. Extremely effective monitoring workflow in the department. Extremely efficient in finding and resolving issues with problem client information. Knowledgeable and dedicated customer service professional with extensive experience in Employer Health and Wellness industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization.

Overview

21
21
years of professional experience

Work History

Client Service Specialist

Quest Diagnostics
05.2018 - Current
  • Provide knowledgeable service and support for all customer needs.
  • Help large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Respond to customer calls and emails to answer questions about products and services.
  • Utilize active listening skills to identify customer needs and provide appropriate solutions.
  • Offer troubleshooting advice to assist customers with technical issues and navigate smooth process.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility
  • Work well in a team setting, providing support and guidance.
  • Demonstrate respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.

Problem Resolution Coordinator

Quest Diagnostics
08.2013 - 05.2018
  • Assist supervisors in daily operations and identify problems and relay information
  • Proficient in consistently maintaining policy and confidentially guidelines.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.

Code Auditor Assistant 1

Quest Diagnostics
04.2005 - 05.2013
  • Lead small group of employees during the BOA season.
  • Assist Client Engagement Specialist with their request.
  • Maintain training and update Physician Results employees.
  • Data Enter Participant forms from Kofax Batch Manager.
  • Responsible for maintaining accuracy levels.
  • Responsible for maintaining thorough detail of client information.
  • Responsible for giving performance feedback to SSDC Associates on client code errors throughout the day.
  • Proficient in communicating coding information to peers.
  • Utilize & maintain company code manual to retain information to build accuracy and productivity.
  • Effectively use independent judgment on correction of errors pertaining to company code information.

Performance Verifier

LabOne, Inc
12.2003 - 04.2005
  • Effective in confirming client codes and resolving questionable data on lab slip/requisitions, using company codes
  • Effectively resolving questions from peers regarding data entry procedures
  • Extremely efficient in resolving discrepancies.

LabOne, Inc
06.2003 - 10.2006
  • Confirm codes and discrepancies from SSDC Associates
  • Proficient in advising peers about information regarding codes and data entry procedures
  • Focus on confirming applicant donor information from lab slips with discrepancies.

LabOne, Inc
08.2002 - 10.2006
  • Proficient in verifying accuracy from discrepancies
  • Effective in communicating inconsistencies to SSDC Associates.

Education

Career Development Institute Medical Transcription and Medical Billing -

Pcdi

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Bishop Sullivan Center

Diploma - undefined

Holton High School

Business Administration And Management

Capella University
Minneapolis, MN

Skills

  • System Documentation
  • Paperwork Processing
  • Documentation Skills
  • Reading Comprehension
  • Clerical Support
  • Compliance Requirements
  • Document Management

Timeline

Client Service Specialist

Quest Diagnostics
05.2018 - Current

Problem Resolution Coordinator

Quest Diagnostics
08.2013 - 05.2018

Code Auditor Assistant 1

Quest Diagnostics
04.2005 - 05.2013

Performance Verifier

LabOne, Inc
12.2003 - 04.2005

LabOne, Inc
06.2003 - 10.2006

LabOne, Inc
08.2002 - 10.2006

Career Development Institute Medical Transcription and Medical Billing -

Pcdi

undefined

Bishop Sullivan Center

Diploma - undefined

Holton High School

Business Administration And Management

Capella University

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