Years of professional retail experience
Hi, I’m
Lori Glantz
Salem,OR
Summary
Successful Executive Director of Sales offering 22 years of experience delivering quality results and exceeding sales goals. Expertise in coaching, training and mentoring. Excellent communication, networking and negotiation skills. Committed to achieving strategic sales goals and building loyalty and trust, both externally and internally.
Overview
22
Work History
Harry Ritchie's Jewelers
Executive Sales Director
02.2013 - 02.2020
Job overview
- Oversaw 16 locations in Oregon, Washington, California and Idaho. Developed 4 Regional Supervisors, coached 32 store Managers and help foster over 100 Sales Associates achieve success.
- Developed short and long-term sales strategies to gain market share, uncover new sales opportunities and increase revenue.
- Initiated in-depth account assessments with sales and management teams to evaluate sales potential.
- Fostered performance development of staff through ongoing coaching and mentoring on best practices.
- Contributed to team and customer success by creating and delivering engaging client-facing presentations to communicate our in house financing benefits.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Implemented systems and procedures to increase sales.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Coached and promoted high-achieving sales employees to fill leadership positions with qualified staff and boost company growth.
- Collaborated cross-functionally with headquarters, regional team to maintain consistent message and experience.
Harry Ritchie's Jewelers
Regional Sales Manager
02.2006 - 02.2013
Job overview
- Achieved highest Regional increase of 20% over previous year.
- Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
- Developed and maintained positive relationships with clients in assigned sales territories
- Generated detailed sales reports and forecasts to analyze performance and track progress.
- Collaborated with senior executives to evaluate performance in regional area and develop strategies to expand revenue generation.
- Conducted product demonstrations and presentations to sales teams to capture more sales.
- Managed team of 16 store Managers and 50 sales representatives and consistently achieved high sales targets.
- Modeled strong negotiation skills to help team members close tough deals with lucrative clients.
- Effectively recruited and hired highly talented individuals bringing exceptional skills and expertise to sales team.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Collaborated cross-functionally with headquarters to maintain consistent message and experience.
Harry Ritchie's Jewelers
Store Manager
01.1998 - 01.2006
Job overview
- Awarded Highest performing Store and Manager with consistent 20% increase year after year.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed inventory control, cash control, and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Supervised guests at front counter, answering questions regarding products.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Developed and implemented successful staff incentive programs to motivate employees.
- Recruited, hired, and trained personnel.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Education
Hilltop High SchoolSan Diego, CA
High School Diploma
06.1981
Skills
- Key Relationships
- Customer Relationship Management
- Executive Management
- Staff Meetings
- Pipeline Development
- Sales Program Coordination
- Performance Goals
- Closing Techniques
- Networking Events
- Sales Strategies
- Sales Team Development
- Interviewing and Hiring
- Client Relationship-Building
- Customer Retention
- Operating Procedures and Policies
- Recruiting and Training
Timeline
Executive Sales Director
Harry Ritchie's Jewelers
02.2013 - 02.2020
Regional Sales Manager
Harry Ritchie's Jewelers
02.2006 - 02.2013
Store Manager
Harry Ritchie's Jewelers
01.1998 - 01.2006
Hilltop High School
High School Diploma