Lori Glynn
Seattle,WA
Summary
Small business owner with a track record of successful team collaboration and operational management. Demonstrated expertise in enhancing customer engagement and implementing effective problem-solving strategies to achieve business growth.
Overview
30
30
years of professional experience
Work History
Small Business Owner
Sitka Living
Burien, WA
02.2019 - Current
- Managed daily operations to ensure smooth business functioning.
- Created engaging social media content to attract new customers and retain existing ones.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Analyzed sales data and adjusted strategies to maximize revenue.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Assistant Manager
Camelion Design
Seattle, Washington
08.2004 - 01.2019
- I was a consistent top seller throughout my tenure, and I increased overall sales.
- Developed client proposals and presentations for design concepts.
- Implemented workflow processes to enhance operational efficiency in daily tasks.
- Managed customer service inquiries and complaints in a timely manner.
- Monitored inventory levels, procured, and maintained new product lines representing current trends.
- Worked with fellow sales team members to achieve group targets.
- Assisted customers with product selection, sizing and styling. Always upselling to meet customer needs, and sales goals.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Able to read people and their needs in order to establish an ongoing relationship, resulting in repeated sales.
Flight Attendant
Air Transport International
Little Rock, Arkansas
08.1995 - 05.2003
- Facilitated communication between the cockpit and cabin crew during flights.
- Collaborated with crew members to maintain a smooth operational workflow.
- Ensured passenger safety by conducting pre-flight safety briefings and checks.
- Provided exceptional customer service by addressing passenger inquiries and concerns.
- Responded effectively to in-flight emergencies and medical situations as needed.
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
Education
Associates Accounting - Accounting And Finance
University of Toledo
Toledo, Ohio, OHSkills
- Team collaboration
- Small business operations
- Planning and execution
- Entrepreneurial leadership
- Adaptability
- Reliability
- Problem-solving
Timeline
Small Business Owner
Sitka Living
02.2019 - Current
Assistant Manager
Camelion Design
08.2004 - 01.2019
Flight Attendant
Air Transport International
08.1995 - 05.2003
Associates Accounting - Accounting And Finance
University of Toledo