Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lori Goetsch

Burleson,TX

Summary

Dynamic Front Office Manager at Joshua ISD with a proven track record in enhancing guest satisfaction and operational efficiency. Skilled in training staff and resolving complaints, I excel in multitasking and organization. My commitment to fostering positive environments and streamlining processes has consistently improved service quality and employee engagement.

Overview

16
16
years of professional experience

Work History

Front Office Manager

Joshua ISD
08.2012 - 06.2016
  • Oversaw daily front office operations to ensure exceptional guest service and satisfaction.
  • Developed and implemented training programs for front office staff to enhance performance and service quality.
  • Managed scheduling and staffing to optimize resource allocation and operational efficiency.
  • Resolved customer complaints swiftly, maintaining high levels of guest satisfaction and loyalty.

Benefits Coordinator

Burleson ISD
06.2010 - 06.2012
  • Administered employee benefits programs, ensuring compliance with regulations and organizational policies.
  • Collaborated with HR team to streamline benefits enrollment processes and enhance employee communication.
  • Conducted thorough audits of benefits data to maintain accuracy and resolve discrepancies effectively.
  • Provided guidance to employees regarding benefits options, improving understanding and satisfaction rates.

Office Administrative Assistant

Burleson ISD
06.2006 - 06.2010
  • Led office organization initiatives, improving workflow efficiency and reducing clutter.
  • Coordinated scheduling for team meetings, optimizing resource allocation and time management.
  • Streamlined document management processes, enhancing retrieval speed and accuracy of information.
  • Mentored junior administrative staff, fostering skill development and promoting teamwork.
  • Managed vendor relationships to ensure timely delivery of supplies and services, supporting operational needs.
  • Conducted regular audits of office supplies inventory, maintaining adequate stock levels to prevent disruptions.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to inquiries from callers seeking information.
  • Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
  • Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
  • Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
  • Reduced errors in documentation by meticulously proofreading and editing written materials.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Paraprofessional

Burleson ISD
08.2001 - 06.2006
  • Assisted teachers in classroom activities and lesson preparation to enhance student learning experiences.
  • Supported individualized instruction by providing tailored assistance to students with diverse learning needs.
  • Managed classroom organization and maintained an orderly environment conducive to learning.
  • Facilitated communication between students and educators to ensure understanding of assignments and expectations.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
  • Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.

Substitute Teacher

Burleson ISD
08.2000 - 06.2001
  • Adapted lesson plans to meet diverse student needs and learning styles.
  • Managed classroom behavior to create a positive learning environment.
  • Assisted in the implementation of instructional strategies and activities.
  • Collaborated with teachers to support curriculum development and delivery.
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.

Education

Basics

Tarrant County College
Fort Worth, TX

High School Diploma -

Crowley High School
Crowley, TX
05.1987

Skills

  • I enjoy working with children of all ages
  • I am organized
  • I am a good multitasker
  • I am a quick learner

Timeline

Front Office Manager

Joshua ISD
08.2012 - 06.2016

Benefits Coordinator

Burleson ISD
06.2010 - 06.2012

Office Administrative Assistant

Burleson ISD
06.2006 - 06.2010

Paraprofessional

Burleson ISD
08.2001 - 06.2006

Substitute Teacher

Burleson ISD
08.2000 - 06.2001

Basics

Tarrant County College

High School Diploma -

Crowley High School

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