Lori Goff
American Canyon,CA
Summary
Accomplished General Manager with a proven track record at Applebees, enhancing operational efficiency and elevating customer satisfaction. Expert in Quality Management and Relationship Building, I've led teams to exceed sales goals by fostering a culture of excellence and innovation. Skilled in employee development, I've significantly improved team performance and profitability.
Overview
38
38
years of professional experience
Work History
General Manager
Hop Creek Pub
06.2021 - Current
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Handled cash accurately and prepared deposits.
General Manager
Applebees
08.2001 - 06.2021
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee evaluations, and contract details.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
General Manager
Lyons Restaurant
01.1994 - 07.2001
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee evaluations, and contract details.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
General Manager
Dennys Resturant
06.1986 - 11.1994
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee evaluations, and contract details.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
Education
High School Diploma -
Tempe High School
Tempe AZ06.1983
Skills
- Quality Management
- Verbal and written communication
- Team training and development
- Labor Cost Controls
- Training and Development
- Effective leader
- Administrative Skills
- Relationship Building
- Customer Relationship Management
- Employee Development
Timeline
General Manager
Hop Creek Pub
06.2021 - Current
General Manager
Applebees
08.2001 - 06.2021
General Manager
Lyons Restaurant
01.1994 - 07.2001
General Manager
Dennys Resturant
06.1986 - 11.1994
High School Diploma -
Tempe High School
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