Lori Gonzales
Austin
Summary
Proven track record in pharmacy operations and legal support, enhancing patient assistance and compliance processes. Skilled in utilizing data tools to drive operational improvements while thriving in high-pressure settings. Committed to fostering a collaborative environment that supports team success.
Overview
22
22
years of professional experience
Work History
Legal Assistant III
Texas State Board of Pharmacy
Austin
02.2022 - Current
- Assisted attorneys with case preparation and conducted legal research to support case strategies.
- Redacted confidential information from legal documents, ensuring compliance with legal standards and protecting client privacy.
- Scanned and organized physical documents for secure electronic storage, enhancing document retrieval and management.
- Answer phones promptly while providing courteous customer service.
- Sorted and distributed incoming mail to appropriate departments.
Research Analyst
Texas State Board of Pharmacy
Austin
01.2021 - 02.2022
- Processed Tableau reports detailing new user approvals, search activities, facility submissions, total dispensations, and integration searches to support data-driven decision-making.
- Conducted PMP reviews and analyzed data submissions, dispensary reports, and delinquent reports to ensure compliance and improve reporting accuracy.
- Reviewed and processed out-of-state plan applications, facilitating timely approval and enhancing service delivery.
- Processed practitioner and mid-level schedule II pad orders daily.
- Answered calls from the PMP Queue line to provide assistance with Texas PMP Awarxe accounts and technical interpretation/explanation of the laws and rules governing the practice of pharmacy.
Administrative Assistant V
Texas State Board of Pharmacy
Austin
01.2018 - 01.2021
- Emailed practitioners and mid-levels to gather essential information/documentation, facilitating timely pad order processing.
- Contacted print vendors to address and resolve delivery issues, ensuring uninterrupted pad order fulfillment.
- Sorted and processed incoming and returned mail for PMP (Prescription Monitoring Program), maintaining organized records for efficient operations.
- Documented returned/destroyed schedule II prescription pad order information via Microsoft Excel.
- Reviewed and approved pending PMP Aware accounts.
- Answered calls from the PMP Queue line to provide assistance with Texas PMP Aware accounts and technical interpretation/explanation of the Texas laws and rules governing the practice of pharmacy.
Enforcement Officer
Texas State Board of Pharmacy
Austin
01.2013 - 01.2018
- Investigated consumer and public complaints through written communication with complainants and subjects, ensuring thorough understanding of issues.
- Investigated theft/loss of prescription drugs reported by pharmacies.
- Collected evidence and documented findings to support investigation outcomes and compliance actions.
- Utilized Awarxe to run prescription histories on subjects of complaints.
- Prepared dismissal, warning, and disposition letters.
- Drafted letters to pharmacies detailing results of sample analyses, facilitating informed decision-making and compliance.
- Conducted quarterly background checks of pharmacists and pharmacy technicians for compliance.
- Answered calls from the Compliance Queue line and provided technical interpretation/explanation of the Texas laws and rules governing the practice of pharmacy.
Pharmacy Technician
Seton Hospital
Austin
01.2012 - 01.2013
- Prepared prescription orders and managed inventory for central pharmacy, ensuring availability of medications.
- Contacted patients via phone in a polite and effective manner to obtain the name, strength, and dosage of over-the-counter and prescribed medications prior to surgical procedures while maintaining confidentiality and efficiently entered data entered this information into the computer system.
- Communicated with emergency room patients to gather name, strength, and dosage of medications and accurately entered this information into the computer system while ensuring confidentiality.
- Posted charges of controlled substance medications and floor stock during medical procedures via an automated dispensing system (Omnicell).
- Refilled and maintained automated dispensing systems and medication carts daily.
- Prepackaged bulk medications and assisted in maintaining regulatory compliance to include monthly floor inspection checks and proper recordkeeping.
- Maintained inventory control in drug usage patterns.
Pharmacy Technician
Walgreens Pharmacy
Austin
01.2004 - 01.2013
- Initiated prior authorization requests and received approvals/denials from practitioners.
- Initiated refill authorization requests, securing timely approvals/denials from practitioners.
- Prepared and packaged prescription drug orders (i.e. counting tablets/capsules, measuring liquids, and placing them in prescription containers).
- Prepackaged medications according to pharmacy standards.
- Ordered medications and coordinated with drug vendor to track status on delayed orders.
- Loaded bulk, unlabeled drugs into an automated dispensing system (Parata machine).
- Compounded non-sterile prescription drug orders and bulk non-sterile preparations.
- Conducted monthly controlled substance medication audits.
- Conducted weekly bin reconciliation reports.
- Contacted PAP representatives to confirm formulary drugs and if prior authorizations were required for certain medications.
- Received pre-filled PAP prescriptions and placed in bins for patient pick-up.
Education
Associate Degree - Pre-Pharmacy
Austin Community College
Austin, TX01-2015
Skills
- Legal Document Drafting
- Regulatory Compliance
- Compliance Awareness
- Legal Software
- Legal Filing
- Data Privacy
- Workflow Optimization
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Tableau
- Administrative Support
- Office Equipment Management
- Communication Tools
Timeline
Legal Assistant III
Texas State Board of Pharmacy
02.2022 - Current
Research Analyst
Texas State Board of Pharmacy
01.2021 - 02.2022
Administrative Assistant V
Texas State Board of Pharmacy
01.2018 - 01.2021
Enforcement Officer
Texas State Board of Pharmacy
01.2013 - 01.2018
Pharmacy Technician
Seton Hospital
01.2012 - 01.2013
Pharmacy Technician
Walgreens Pharmacy
01.2004 - 01.2013
Associate Degree - Pre-Pharmacy
Austin Community College