Lori Griffin
Manchester,NJ
Summary
Commitment | Leadership | Integrity Dedicated to maintaining a reputation built on quality, service and uncompromising ethics.
Overview
28
28
years of professional experience
Work History
QUALITY CONTROL COORDINATOR
H&R HEALTHCARE
01.2017 - Current
- Work with all levels of management, both internal and external to provide clients with superior customer service. Duties include updating records, creating reports, knowing criteria for different types of payors and locating lost items and attention to detail and ensuring overall quality and compliance of products and services are met.
- Managed multiple projects simultaneously, consistently meeting deadlines while maintaining high standard of quality workmanship.
- Collaborated with cross-functional teams to identify areas of improvement, leading to higher customer satisfaction rates.
Paraprofessional in Special Education
North Dover Elementary School
02.2015 - 03.2016
- One to One instruction according to IEP. Worked with individual on behavioral issues.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Collaborated with teachers to develop and implement individualized education plans for students with special needs.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Facilitated communication between general education and special education staff, promoting effective collaboration on behalf of students'' best interests.
Paraprofessional in Special Education
East Dover Elementary
01.2015 - 01.2016
- Assist teachers with daily tasks of classroom management while maintaining maximum safety standards for classroom and school environment
- Assist students in Resource Room Instruction keeping them on task
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Fostered positive learning environment by establishing strong rapport with students, parents, and faculty members.
- Collaborated with teachers to develop and implement individualized education plans for students with special needs.
Teacher Aide
Lil Sprouts Preschool
04.2014 - 12.2014
- Performed duties as directed by teacher as a teacher's aide in preschool setting. Assisted teacher in the baby room, toddler room and pre-k classes.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
Business Systems Analyst
American Express Company
01.2005 - 01.2011
- Performed execution of User Acceptance test, review test outputs and work closely with technologies and operation staff to ensure expected results are consistent with detailed business requirements.
- Improved business processes by analyzing system requirements and implementing effective solutions.
- Enhanced user experience with thorough testing and troubleshooting of software applications.
Team Leader, Corporate Services Operations
American Express Company
01.2000 - 01.2005
- Leader of Inbound Phone, Research team and Inbound team
- Managed multiple projects and team performance
- Maintained positive relationships with external and internal customers.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Established clear communication channels that ensured the timely exchange of information between team members and stakeholders.
- Implemented employee recognition programs that boosted morale and increased retention rates within the team.
Team Leader, Credit Operations, Account Security Group
American Express Company
01.1999 - 01.2000
- Directly responsible for leadership and development of 12 credit analysts working in five different fraud scanner function.
- Review daily and monthly performance; administered performance coaching, and development planning resulting in three direct reports being promoted.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Implemented employee recognition programs that boosted morale and increased retention rates within team.
Corporate Service Account Representative
American Express Company
01.1997 - 01.1999
- Leadership experience in team environment as Interim Team Leader to include training new employees, giving feedback to team members and supporting supervisor with responsibilities
- Communicated directly with corporate owners and executives via telephone and correspondence to ensure quality relationships and accounts.
- Enhanced company reputation by providing exceptional customer service and support.
Telephone Service Representative
American Express Company
01.1996 - 01.1997
- Provided World Class Customer service to corporate card members through a high level of accuracy and call effectiveness
- Provided interpretation, research and resolutions of client's inquiries in a high-volume inbound call center
- Selected to assist training department as on-the-job trainer, coach and developing new employees.
Education
Bachelor of Business Administration in General Management -
Thomas Edison State University
Trenton01.2024
Organizational Leadership Certificate - Organizational Leadership Certificate
Rio Salado College
Phoenix, AZ01.1998
A.A.S Degree for Travel and Tourism - Travel And Tourism
Paul Smith College
Paul Smith, NY01.1993
Skills
- Positive Attitude
- Customer Service
- Operational Excellence
- Relationship Building
- Employee Training
- Project Management
- Quality Control Analysis
- Time Management
- Interpersonal Communication
- Problem-solving abilities
Training
Leadership Readiness Program, American Express, 1998
Timeline
QUALITY CONTROL COORDINATOR
H&R HEALTHCARE
01.2017 - Current
Paraprofessional in Special Education
North Dover Elementary School
02.2015 - 03.2016
Paraprofessional in Special Education
East Dover Elementary
01.2015 - 01.2016
Teacher Aide
Lil Sprouts Preschool
04.2014 - 12.2014
Business Systems Analyst
American Express Company
01.2005 - 01.2011
Team Leader, Corporate Services Operations
American Express Company
01.2000 - 01.2005
Team Leader, Credit Operations, Account Security Group
American Express Company
01.1999 - 01.2000
Corporate Service Account Representative
American Express Company
01.1997 - 01.1999
Telephone Service Representative
American Express Company
01.1996 - 01.1997
Bachelor of Business Administration in General Management -
Thomas Edison State University
Organizational Leadership Certificate - Organizational Leadership Certificate
Rio Salado College
A.A.S Degree for Travel and Tourism - Travel And Tourism
Paul Smith College