Lori Griffin
Buford,GA
Summary
- Proficient in managing customer master data, ensuring accuracy, completeness, and integrity of information.
- Strong understanding of data entry principles and experience with various databases and Enterprise Resource Planning (ERP) systems.
- Excellent attention to detail and ability to identify and resolve data discrepancies.
- Exceptional customer service skills, with the ability to effectively communicate and collaborate with internal teams and external stakeholders.
- Proven ability to handle multiple tasks and meet deadlines in a fast-paced environment.
Overview
12
12
years of professional experience
Work History
Data Governance Specialist
AmeriCold Logistics
09.2023 - 04.2024
- Worked in Enterprise Data Management (EDM) system to create and modify changes in application, data dimension, or hierarchy,
- Confirmed dimensional data and chart of accounts are aligned.
- Performed master data property changes as requested by the business.
- Interacted and communicated with various levels of management across the company.
- Followed all company policies and procedures to deliver quality work.
Master Data Analyst
BlueLinx Corporation
01.2023 - 05.2023
- Ensured master data was managed and maintained in Enterprise Resource Planning (ERP) System
- Analyzed customer and material data requests in Customer Relationship Management (CRM) System
- Aided in resolving data quality problems
- Periodically conducted data cleansing activities
- Collaborated with cross-functional teams to ensure consistent and accurate master data across systems.
Customer Master Data Specialist
Kik Consumer Products
01.2022 - 01.2023
- Managed and maintained customer master data ensuring accuracy, completeness, and consistency.
- Assisted team in audits of customer data to identify and resolve discrepancies, ensuring data quality and integrity.
- Collaborated with cross-functional teams, including sales, finance, and customer service, to gather and validate customer information.
- Created and updated customer profiles, including contact details, billing information, and purchasing history.
- Resolved customer data-related issues and inquiries in a timely and efficient manner, providing excellent customer service.
- Maintained EDI Tables and processed EDI Orders pending IDOCs.
- Assisted in training new team members on data management processes and systems.
- Ensured data consistency across multiple systems through regular audits and reconciliation efforts.
SAP Administrator
Technicolor Inc
10.2016 - 01.2021
- Entered and verified customer data into the company's database, ensuring accuracy and completeness.
- Updated and maintained customer records, including contact information, account details, and order history.
- Conducted data audits to identify and correct errors or inconsistencies.
- Reviewed customers, materials, vendors and pricing data for accuracy.
- Monitored PIR records were assigned the correct material ID, vendor ID, pricing amount and payment terms.
- Assisted customer service team in resolving data-related issues and providing accurate information to customers.
- Collaborated with other departments to gather and validate customer information for various projects.
- Served as the primary point of contact for all SAP-related inquiries, providing prompt resolution to user concerns.
Master Data Specialist
Pomeroy
08.2012 - 09.2016
- Created and verified vendor data into company's database, ensuring accuracy and completeness.
- Updated and maintained customer records, including contact information, account details, and order history.
- Created and verified customer data in company's database, ensuring accuracy and completeness
- Conducted regular data audits to identify and correct errors or inconsistencies.
- Assisted customer service team in resolving data-related issues and providing accurate information to customers.
- Collaborated with other departments to gather and validate customer information for various projects.
- Assisted in the implementation of a new master data management system, ensuring seamless transition with minimal disruption to daily operations.
Education
Bachelor of Science - Computer Information Systems
Davenport University, Kalamazoo, MI, US
Kalamazoo, MI06.2001
Skills
- Data management and data entry
- Customer service and communication
- Database management and CRM systems
- Attention to detail and accuracy
- Problem-solving and analytical skills
- Time management and multitasking
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Reporting and data analysis
Work Preference
Work Type
Full TimeContract WorkLocation Preference
On-SiteRemoteHybridImportant To Me
Work-life balanceCareer advancementHealthcare benefitsTimeline
Data Governance Specialist
AmeriCold Logistics
09.2023 - 04.2024
Master Data Analyst
BlueLinx Corporation
01.2023 - 05.2023
Customer Master Data Specialist
Kik Consumer Products
01.2022 - 01.2023
SAP Administrator
Technicolor Inc
10.2016 - 01.2021
Master Data Specialist
Pomeroy
08.2012 - 09.2016
Bachelor of Science - Computer Information Systems
Davenport University, Kalamazoo, MI, US