Lori Groleau, PHR
Denver,North Carolina
Summary
Successful human resource candidate with expertise in employee recruitment, training, and conflict resolution. Known as the #1 cheerleader for past company's culture initiative. Adept at building and maintaining positive relationships with employees and management. Strong organizational skills and committed to adhering to relevant laws and regulations.
Overview
23
23
years of professional experience
1
1
Certification
Work History
House Account Manager & EA of Sales
Microbiome Labs
02.2018 - Current
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
- Informed customers of promotions to increase sales productivity and volume.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Resolved customer problems and complaints.
- Managed multiple tasks and met time-sensitive deadlines.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Human Resources Generalist
New Hampshire Mutual Bancorp
05.2005 - 08.2015
- Handled all recruiting tasks to bring the best qualified candidates to hiring managers.
- Responsible for new-hire orientation to provide a seamless entry to our organization.
- Provided guidance to managers regarding talent management, retention and conflict management.
- Improved quality of hiring decisions by working with hiring managers on new comprehensive employment selection processes.
- Coached and educated management throughout organization on appropriate guidelines for maintaining legally-compliant workplace.
- Created and delivered HR training sessions to staff, managers and executives.
- Implemented award winning Wellness Program and chaired a very active Wellness Committee.
- Serviced as Chair of the organization's award winning United Way Campaign.
Recruiter/Administrative Staffing Specialist
Central New Hampshire Employment Services
05.2001 - 04.2005
- Conducted in person interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Built strong relationships with Client Companies to source open positions for both direct hire and contract employment.
- Managed and coached up to 50 contract employees at one time.
- Conducted performance reviews.
- Contracted with Bank of NH to fill all non-exempt positions in direct hire roles for 15 bank branches and offices.
Education
Associate of Science -
Fisher College
Boston, MASkills
- Client Relationship Management
- Contract Negotiation
- Talent Management
- Persuasive Negotiations
- Compliance Requirements
- Conflict Resolution
Certification
- PHR (Professional Human Resources)
- Predictive Index
Timeline
House Account Manager & EA of Sales
Microbiome Labs
02.2018 - Current
Human Resources Generalist
New Hampshire Mutual Bancorp
05.2005 - 08.2015
Recruiter/Administrative Staffing Specialist
Central New Hampshire Employment Services
05.2001 - 04.2005
Associate of Science -
Fisher College