Lori Grove
Talbott,TN
Summary
Medical professional prepared for this role, bringing valuable experience in clinical and administrative functions. Known for reliable support in patient care and effective communication with healthcare teams. Strong focus on collaboration and adaptability to meet changing priorities. Proficient in patient interaction, medical record management, and office support tasks.
Overview
36
36
years of professional experience
Work History
Registration Specialist
Covenant Health
03.2023 - Current
- Register and collect demographic and insurance information for all patients that enter the emergency department
- Enter lab procedures into medical records and billing.
- Phone operator for hospital.
- Maintain Lobby and interact with family members to relay information on emergency department patients.
Medical Assistant
US Diabetes Care
05.2024 - 09.2025
- Administered patient care, including vital signs monitoring and health history documentation.
- Assisted healthcare providers with examinations, procedures, and patient education initiatives.
- Maintained accurate medical records using electronic health record (EHR) systems for improved efficiency.
- Coordinated patient appointments and follow-up visits to enhance service delivery and satisfaction.
- Developed workflow improvements that enhanced operational efficiency in daily clinic activities.
- Implemented patient outreach programs to promote diabetes management and education resources.
- Oversaw inventory management of medical supplies, ensuring availability for optimal patient care delivery.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Taught patients about medications, procedures, and care plan instructions.
Chairman, Board of Directors
Gulfport Little Theatre
06.2016 - 04.2023
- Oversee/manage all activities for theatre
- Maintain all records, financial and historical
- Handle marketing, including PSA and general theatre announcements
- Assign and supervise duties for board of directors and volunteers
- Manage communications and budget. Establish yearly goals for funds, policies, fundraising and disbursement of funds
- Act as community representative on behalf of theatre, soliciting donations and sponsorships
- Manage submissions of grants. Communicate with both existing and potential donors
- Work as customer service for patrons and talent.
- Develop, maintain and teach acting/theatre classes
Legal Assistant
Mitzi Sweet, Attorney
07.2002 - 07.2009
- Prepare affidavits, legal correspondence, and other documents.
- Organize and maintain electronic document filing system.
- Prepare for trial by performing tasks such as organizing exhibits.
- File pleadings with court clerk. Conduct correspondence.
- Direct and coordinate law office activity, including delivery of subpoenas.
- Prepare and process summonses, subpoenas, motions, and pretrial agreements
- Customer Service and scheduling
Deputy Sheriff
Hamblen County, TN
05.1999 - 06.2002
- Monitor Prisoner conduct and activities. Settle disputes between inmates.
- Inspect security measures in correctional facilities, Conduct fire/safety/sanitation inspections
- Maintain prisoner records, activity logs and incident reports
- Perform regular prisoner/vehicle/proper searches
- Maintain discipline and order among prisoners. Maintain records of prisoners' identification and charges.
- Process or book convicted individuals into prison. Patrol areas, detecting violations. Investigate illegal or suspicious activities.
- Execute arrest warrants.
- Take control of accident scenes to maintain traffic flow, assist accident victims, and investigate causes.
- Serve statements of claims, subpoenas, summonses, jury summonses, and other court orders.
- Transport/escort prisoners
Certified Nursing Assistant
Life Care Centers of America
08.1989 - 03.1999
- Answer patient call signals, signal lights, bells, or intercom systems to determine patients' needs.
- Assist nurses or physicians in the operation of medical equipment or provision of patient care.
- Clean and sanitize patient rooms, bathrooms, examination rooms, or other patient areas.
- Feed patients or assist patients to eat or drink. Log/Report to Med Staff
- Provide physical support to assist patients to perform daily living activities
Education
LEGAL ASSISTANT CERTIFICATION -
TENNESSEE TECHNOLOGY INSTITUTE
01.2002
ACCOUNTING ASSISTANT CERTIFICATION -
TENNESSEE TECHNOLOGY INSTITUTE
01.2002
Skills
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Publisher
- Microsoft Outlook
- Customer service
- Customer support
- HIPAA compliance
- Patient registration
- Insurance verification
- Appointment scheduling
- Confidentiality
- Verbal and written communication
- Patient scheduling
- Office organization
- Registration data intake
- Medical terminology
- Documentation and reporting
- Client rapport
- Pre-registration documentation
- Billing documentation
- Verification and eligibility
- Multitasking
- Electronic medical record software
Timeline
Medical Assistant
US Diabetes Care
05.2024 - 09.2025
Registration Specialist
Covenant Health
03.2023 - Current
Chairman, Board of Directors
Gulfport Little Theatre
06.2016 - 04.2023
Legal Assistant
Mitzi Sweet, Attorney
07.2002 - 07.2009
Deputy Sheriff
Hamblen County, TN
05.1999 - 06.2002
Certified Nursing Assistant
Life Care Centers of America
08.1989 - 03.1999
ACCOUNTING ASSISTANT CERTIFICATION -
TENNESSEE TECHNOLOGY INSTITUTE
LEGAL ASSISTANT CERTIFICATION -
TENNESSEE TECHNOLOGY INSTITUTE