Lori Guggino
Tampa,FL
Nothing is a waste of time if you use the experience wisely.
Auguste Rodin
Summary
- Strategic relationship building skills: listen attentively, solve problems creatively and use tact and diplomacy to find common ground and achieve win-win outcomes.
- Gives sound direction and advice based on extensive background and relevant data. Forward-thinking and adaptable in approaching questions and concerns.
Overview
6
6
years of professional experience
Work History
Customer Service Agent
Qurate Retail Group
West Chester, PA
09.2022 - 07.2023
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Managed high-volume of inbound and outbound customer calls.
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Suggested suitable options for unavailable products and services to retain customers.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Senior Advisor
Concentrix, Inc.
Fremont, CA
01.2020 - 04.2022
- As a Work at Home Professional, I provided an exceptional experience supporting Apple customers.
- Assisted with billing, promotional, and technical issues, i.e. Apple Cash/Pay. Apple Care+, iTunes billing/promotions and Apple ID password, account recovery, disabled accounts and general useage questions for all iPhone models.
Customer Service Specialist
U-Haul International
Phoenix, AZ
01.2019 - 01.2020
- As a Work at Home professional I provided an exceptional customer experience supporting U-Haul customers around the country.
- Assisted customers with billing, rental pick up/ drop off issues, storage payments, and editing reservations.
Member Advocate
DVM Elite, Inc.
Tampa, FL
02.2017 - 03.2018
- Helped members resolve account problems and navigate internal systems to handle routine needs.
- Maintained strong knowledgebase of product options and sales promotions to better serve every customer.
- Offered exceptional customer service to differentiate and promote company brand.
Education
Legal Assistant - Legal Assistant
08.1998
Skills
Dedicated, professional customer service representative offering:
- Experience providing exceptional customer support in busy work at home environment
- An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty
- Outgoing, self-motivator and fast learner
- Proficient in Microsoft Office and type 60 WPM
- Outstanding communication skills
- Microsoft Office Suite proficiency
- Service-oriented self-starter
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Agent - Qurate Retail Group
09.2022 - 07.2023
Senior Advisor - Concentrix, Inc.
01.2020 - 04.2022
Customer Service Specialist - U-Haul International
01.2019 - 01.2020
Member Advocate - DVM Elite, Inc.
02.2017 - 03.2018
Erwin Technical College - Legal Assistant, Legal Assistant
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