LORI HALEY
Lebanon,TN
Summary
Methodical and detail-oriented, with the ability to handle multiple projects simultaneously with a high degree of accuracy.
Loyal, dedicated, and hardworking professional.
Overview
21
21
years of professional experience
Work History
Chiropractic X-ray Technician
TINKER FAMILY CHIROPRACTIC
02.2020 - 07.2024
- Promoted patient satisfaction through compassionate care and effective communication during all stages of the imaging process.
- Performed exams and radiographic imaging, marked X-rays, and explained results to patients.
- Designed Homecare Sheets and demonstrated proper exercises to patients.
Office Manager
TINKER FAMILY CHIROPRACTIC
05.2017 - 07.2024
- Upheld strict compliance with HIPAA regulations while handling sensitive patient information confidently and professionally.
- Reduced patient wait times by efficiently managing appointment schedules and prioritizing urgent cases.
- Monitored messaging platforms and responded to patients.
- Conducted inventory, ordered office supplies and supplements.
- Coordinated, prepared, and orchestrated office events.
- Prepared and provided records requests and superbills for patients.
- Verified insurance, paid bills, managed budgeting, deposits, and petty cash.
- Audited paperwork and balanced patient accounts.
Customer Service Representative
WILSON BANK & TRUST
04.2011 - 06.2017
- Conducted teller transactions, including Drive Thru services, ensuring efficient and accurate service.
- Represented the bank in the School Bank Program, fostering financial literacy.
- Audited and rectified documents from various departments, ensuring proper distribution to relevant personnel.
- Managed currency orders and shipments to the Federal Reserve and oversaw supply orders for teller operations.
- Maintained comprehensive knowledge of bank products, policies, and procedures to provide accurate information to customers.
- Promoted and cross-sold bank products and services, effectively enhancing customer relationships.
Assistant Credit Manager
ATHENS PAPER COMPANY
10.2009 - 04.2011
- Established new accounts for all branches and provided credit references for customers.
- Processed credit card transactions, ensuring daily close-out and reconciliation accuracy.
- Supported Accounts Receivable by investigating and resolving posting discrepancies.
- Managed all Accounts Payable functions for Parthenon Envelope Company.
- Conducted monthly bank reconciliations for Accounts Payable.
Store Manager
HAGGAR CLOTHING COMPANY
03.2006 - 06.2009
- Directed store operations and maintenance, ensuring smooth and efficient processes.
- Managed financial transactions, including cash, debit, credit card, and checks.
- Supervised office management, scheduling, personnel issues, and phone order handling.
- Recruited, trained, and motivated store associates to achieve high performance.
- Implemented and enforced operational and loss prevention procedures.
Assistant Store Manager
HAGGAR CLOTHING COMPANY
06.2005 - 03.2006
Assistant Store Manager
DESIGNER FRAGRANCES & COSMETIC COMPANY
08.2003 - 06.2005
- Recruitment, training and motivation of associates
- Operational and loss prevention procedures
- Enhance clientele base & ensure excellence in customer service
- Propose product promotions & marketing strategies
- Assist Store Manager in all facets of store operations & maintenance.
Education
BACHELOR OF ARTS - FASHION DESIGN & MERCHANDISING
O'More College of Design
Franklin, TNSkills
- Proficient in office software
- Hiring and Training
- Scheduling and Coordinating
- Billing and Insurance
- Marketing
- Logistics
- Radiologic Imaging
Timeline
Chiropractic X-ray Technician
TINKER FAMILY CHIROPRACTIC
02.2020 - 07.2024
Office Manager
TINKER FAMILY CHIROPRACTIC
05.2017 - 07.2024
Customer Service Representative
WILSON BANK & TRUST
04.2011 - 06.2017
Assistant Credit Manager
ATHENS PAPER COMPANY
10.2009 - 04.2011
Store Manager
HAGGAR CLOTHING COMPANY
03.2006 - 06.2009
Assistant Store Manager
HAGGAR CLOTHING COMPANY
06.2005 - 03.2006
Assistant Store Manager
DESIGNER FRAGRANCES & COSMETIC COMPANY
08.2003 - 06.2005
BACHELOR OF ARTS - FASHION DESIGN & MERCHANDISING
O'More College of Design