Lori Harkness
Charlotte,NC
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. Cheerful when assisting customers with requests and meeting special needs.
Overview
30
30
years of professional experience
Work History
Customer Service Representative
Schneider Logistics
04.2016 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Palletizer/Picker Packer/Part Time
Black And Deck
10.2017 - 02.2018
- Pulled orders quickly to maintain demanding productivity goals.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Scanned packages and boxes and moved to loading dock for shipment.
- Load products on to pallets and stack products according to size and weight. Scan the UPC AND LPN of all products
- Re-pick boxes that are wrong damaged or picked incorrectly
Customer Service Representative
Maersk Global Service Centre
03.2006 - 01.2016
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Documented and detailed calls and complaints using call center's CRM database.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Detailed payment options and explained price, receipt and billing details to customers.
Cashier/Returns Associate/Part Time
Target
01.1994 - 08.1998
- Unloaded, inspected and stored damaged and returned products.
- Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
High School Diploma -
WJ KEENAN HIGH SCHOOL
Columbia, SC05.1990
Skills
- Service-Orientation
- Guest Inquiries
- Restocking
- Merchandising
- Cashier Oversight
- Customer Transactions
Timeline
Palletizer/Picker Packer/Part Time
Black And Deck
10.2017 - 02.2018
Customer Service Representative
Schneider Logistics
04.2016 - Current
Customer Service Representative
Maersk Global Service Centre
03.2006 - 01.2016
Cashier/Returns Associate/Part Time
Target
01.1994 - 08.1998
High School Diploma -
WJ KEENAN HIGH SCHOOL
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