Lori Harper
Beckley,WV
Summary
Multi-tasking Manager with more then 28 years of customer dedication and good communication skills. Professional committed to understanding
and anticipating needs of individual team members. Mature team player.
Overview
28
28
years of professional experience
Work History
Department Manager
McDonald's
09.1998 - Current
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Department Manager
Pet Land
03.1996 - 03.1998
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
Education
High School Diploma -
Cherokee High School
Marlton, NJ06.1981
Skills
- Personnel training and development
- Customer Service
- Problem-Solving
- Customer Engagement
- Safety and Security
- Hiring and Training
- Active Listening
- Decision-Making
- Self Motivation
- Attention to Detail
Timeline
Department Manager
McDonald's
09.1998 - Current
Department Manager
Pet Land
03.1996 - 03.1998
High School Diploma -
Cherokee High School