Lori Hart
Sunbury,OH
Summary
Customer service leader bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Galena Veterinary Care
08.2022 - Current
- Serve as primary point of contact for clients at reception desk
- Create accounts and schedule appointments, and communicate with clients by phone, email, and in person
- Check patients in, process payments, and assist with procedures when needed
- Prepare exam rooms and maintain cleanliness of reception area and other areas in the clinic
- Develop content and schedule regular activity on social media platforms
- Actively listen to customers, handle concerns quickly and escalate major issues to supervisor
Public Service Assistant
Community Library
10.2014 - 12.2022
- Responsible for establishing passport acceptance program and acting as passport program manager and passport acceptance agent for the library
- Provided service to patrons, assisted with reference questions, circulation, troubleshooting technology, and assistance wherever needed, across all departments
- Processed library card applications to provide access to library services
- Helped patrons locate resources using catalog and circulation systems
- Marketed library's many services to visitors and patrons through active communication
- Assisted with mailings and interlibrary loans to facilitate flow of information and resources between libraries
- Conducted library tours and orientations, familiarizing patrons with library's resources and services
- Checked out and checked in materials to support patron circulation needs
- Provided basic computer assistance to help patrons access needed resources and assisted patrons with accessing electronic resources on their personal devices
- Answered phone and in-person inquiries about library services, policies and procedures to provide accurate information
Lifestyle Coach-Diabetes Prevention Program
YMCA of Central Ohio
04.2012 - 09.2014
- Prepared and conducted weekly classes to assist participants in meeting nutritional and physical activity goals in order to reduce their risk of developing Type II Diabetes
- Entered participant data in a timely manner for the purposes of program compliance
- Promoted core values of the YMCA
- Protected PHI of participants
Member Services Associate
Liberty Township YMCA
11.2011 - 11.2012
- Assisted members with membership and program enrollment
- Answered telephones and routed calls to appropriate parties
- Engaged members whenever possible and fostered relationships among members and guests
- Performed general clerical duties
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
Assistant
Kevin Hart Jeweler
01.2008 - 01.2011
- Greeted guests in with friendliness and professionalism
- Assisted manager in all aspects of business operations
- Ordered merchandise and supplies, developed advertising strategies, created and maintained company website, and managed inventory
- Answered telephones, assisted customers with purchases and repair requests, cleaned showroom
- Obtained necessary business licenses, filed invoices, calculated and filed necessary taxes, and submitted applications for supplier accounts
Education
Bachelor of Science - Wildlife Biology
Ohio University
1993
Skills
- Proficiency with Microsoft Office, as well as software that is industry specific
- Prioritize and accomplish multiple tasks concurrently
- Office Equipment Proficiency
- Procurement
- Library Services
- Proofreading
- Problem-Solving Ability
- Program Management
- Troubleshooting
- Help Desk
- Customer Relations
Timeline
Customer Service Representative
Galena Veterinary Care
08.2022 - Current
Public Service Assistant
Community Library
10.2014 - 12.2022
Lifestyle Coach-Diabetes Prevention Program
YMCA of Central Ohio
04.2012 - 09.2014
Member Services Associate
Liberty Township YMCA
11.2011 - 11.2012
Assistant
Kevin Hart Jeweler
01.2008 - 01.2011
Bachelor of Science - Wildlife Biology
Ohio University
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