Summary
Overview
Work History
Education
Skills
Militaryexperience
References
Hobbies
Timeline

Lori Hartman

Shelby Twp,MI

Summary

A servant leader who enjoys problem solving, loves to learn the "why" behind things and use available resources to find solutions and create tools to help the team and company.

A proven track record of adaptability, and getting team members to buy into the changes necessary to adapt and grow together.

Believes that the customers experience is directly related to the employee experience. It all starts with us.

Over the years learning to dig deeper, assume best intentions and communicate, communicate, communicate.

Overview

10
10
years of professional experience

Work History

Assistant Manager

Holistic Industries
05.2021 - Current
  • Lead my team thru extreme changes and loss of multiple leadership positions while maintaining store operations in a new industry keeping the doors from closing. Earned a company award, proving resiliency to changing corporate structure and industry standards.
  • Supervised daily operations to meet and improve expectations while creating a welcoming environment that turns customers into "regulars".
  • Maintained compliance standards for inventory in the states regulatory system. Exceeded expectations on state regulatory visits.
  • Created tools to streamline operations increasing efficiency and accuracy while maintaining a positive customer experience and giving team members ownership in results.
  • Planned events in store with up to 25 vendors to increase customer awareness for our store, brand awareness, customer loyalty, and to foster positive relationships with 3rd party brands.
  • Recruited top talent, onboarded and trained new employees. Held accountability conversations, review conversations and corrective actions as needed. This helped create a positive team environment with extremely low employee turnover.

Store Manager

Starbucks
01.2018 - 05.2021
  • Directly responsible for all operational and sales results, including loss prevention, human resource and customer relations.
  • Created a high-performance sales team through effective recruitment, retention and continuous development of talent through active coaching.
  • Proven adaptability to changing corporate structure and culture.
  • Used problem solving skills to develop best practices, sharing with district to help achieve goals as a team.
  • Consistently delivered above company forecasted sales goals as Store Manager earning quarterly bonuses regularly.
  • Acted as District Manager proxy; participated in regional conference calls and lead District calls.

Store Manager/Dual Store Manager

Teavana
09.2014 - 01.2018
  • Operated autonomously as a mentor to store managers throughout the company.
  • Responsible for hiring and training of employees at Teavana locations throughout the district, ensuring readiness for transition into new location.
  • Directed locations with 15+ staff, including 5 shift supervisors and assistant managers.
  • Responsible for setting goals, ensuring strong performance and sales results in 2 separate locations and upholding the Teavana Mission Statement.
  • Proven adaptability to changing clientele based on store location.

Assistant Store Manager

Teavana
04.2014 - 10.2014
  • Assisted Store Manager in recruitment, hiring, development and retention of highly effective sales team.
  • Exceeded personal sales goals on a monthly basis, contributing to the success of the store earning bonuses regularly.
  • Tracked team Key Performance Indicators and utilized information to set goals for continuous growth.
  • Selected to represent the district out of state at a corporate training session and bring my learnings back to ASMs district wide.
  • Created intimate in store events to build and strengthen customer base resulting in sales growth.
  • Assisted in new store opening including store set up and opening day processes.

Education

Associates Degree - Physical Therapist Assistant (Applied Science)

Macomb Community College
05.2016

Associates Degree - General Studies

Macomb Community College
05.2016

Diploma - Personal Training and Nutrition

NPTI (National Personal Training Institute)
05.2012

Skills

  • I love creative problem solving, whether it's coming up with new ideas to increase productivity and efficiency or improving the customer experience Coming up with solutions with limited tools is very fulfilling
  • Communication is extremely important to me I find most problems come down to poor communication It's something we can always work on
  • I like to stay busy, balance store operations, customers and team issues in a fast-paced environment while maintaining company standards and a positive employee experience
  • I am a quick learner and curious I have used many sales platforms, Microsoft Office Suite, several hiring, scheduling, and training platforms I may not be an expert in all but share my knowledge with everyone to improve our skills as a team
  • I strive to have a high level of organization and attention to detail Looking at my store from my customers point of view and my routines from my teams point of view allows me to be proactive rather than reactive

Militaryexperience

United States Army and United States Army Reserve, 01/01 - 12/15, Military Police – Combat support, Military Police – L&O (Law and order)

References

Upon Request

Hobbies

In my free time I love painting and cooking.  I love sharing a meal I made. I have been known to make ribs over and over until I could perfect the "fall off the bone" situation. In the fall I love camping with my husband and 2 dogs. There's something about sitting by the fire with a chill in the air,  taking a step back just being grateful for the abundance in my life, even if it comes with a lot of cat hair from 4 cats with a lot of personality.

Timeline

Assistant Manager - Holistic Industries
05.2021 - Current
Store Manager - Starbucks
01.2018 - 05.2021
Store Manager/Dual Store Manager - Teavana
09.2014 - 01.2018
Assistant Store Manager - Teavana
04.2014 - 10.2014
Macomb Community College - Associates Degree, Physical Therapist Assistant (Applied Science)
Macomb Community College - Associates Degree, General Studies
NPTI (National Personal Training Institute) - Diploma, Personal Training and Nutrition

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Lori Hartman