Lori Haun
Louisville,KY
Summary
High-energy professional that brings to the table great problem-solving skills, an appetite for knowledge, attention to detail, and customer service. Cultivates a professional culture in which staff members and customers feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth. Experienced in Microsoft Windows, Microsoft Excel, Microsoft Power Point, People Soft, Crystal Ball software, IBM SPSS software, and a strong training background. Proven leader with exceptional communication skills and strategic sales knowledge.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Customer Service Representative
FESCO Now Cintas Fire Protection
08.2018 - Current
- Documented participation and evaluated learning for each participant.
- Trained and mentored 2 new personnel hired to fulfill various roles.
- Developed training handbooks, computer tutorials and reference materials.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Representative
FESCO
06.2016 - 11.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Monitored participant workflow and behaviors throughout training process.
- Quickly adapted training plans for client needs, keeping timelines, budgets and desires in mind.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Administrative/Customer Service Representative, Sales/Kitchen, and Bathroom Designer
Builders Surplus
08.2014 - 05.2016
- Responsible for, achieving production requirements and attention to detail
- Helped customers locate products and checked store system for merchandise at other sites.
- Design the layout of kitchen cabinets sinks, tile, and islands
- Design the layout of bathroom cabinets, tubs, tile, and toilet’s
- Enhanced every customers experience in the store, and on the phone.
Membership Associate
Jewish Community Center
12.2012 - 03.2014
- Enhanced customer service in person, and via telephone
- Stimulated an average of 50 new customers per month, generating a 60% growth revenue
- Implemented marketing strategies which resulted in 40% growth of customer base.
- Processed and audited transactions, purchases and payments.
Student Worker
Jefferson Community & Technical College
05.2010 - 07.2012
- Worked with central management to identify, plan, align and address training needs.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Liaised between trainers and course participants.
- Generated information form files in response to request from authorized users
- Expedited students registering for classes, and financial aid
Store Manager
Kay Jewelers
11.1998 - 09.2009
- Recruited, hired, trained, and facilitated performance evaluations
- In addition, to maintaining the budget
- Reached increase in profits by 60% in one year through restructuring of business line
- Educated customers on products, and services
- Enhanced the customer experience by addressing customers concerns, demonstrating empathy and resolving problems on the spot.
Education
Master of Business Administration - Master of Science in Managing Information Tech.
Sullivan University
Louisville, KY05.2016
Bachelor of Arts - Psychology
Spalding University
Louisville, KY04.2014
Associate - Arts
Jefferson Community & Technical College
Louisville, KY05.2012
Skills
- Job Training
- Active Listening
- Blending Techniques
- Business Administration
- Learning Strategies
- Customer Order Management
- Data Evaluation
- Process Optimization
- Good Communication Skills
- Project Management
Accomplishments
- Green Belt Training - Completed
- CSR College - Completed
- Office Partner College - Completed
- How to Communicate with Diplomacy, Tact and Credibility - Completed
- GTD Getting Things Done - Completed
- Influencer Leading Change - Completed
Certification
- Licensed Rangehood Systems - Current
Timeline
Customer Service Representative
FESCO Now Cintas Fire Protection
08.2018 - Current
Customer Service Representative
FESCO
06.2016 - 11.2017
Administrative/Customer Service Representative, Sales/Kitchen, and Bathroom Designer
Builders Surplus
08.2014 - 05.2016
Membership Associate
Jewish Community Center
12.2012 - 03.2014
Student Worker
Jefferson Community & Technical College
05.2010 - 07.2012
Store Manager
Kay Jewelers
11.1998 - 09.2009
Master of Business Administration - Master of Science in Managing Information Tech.
Sullivan University
Bachelor of Arts - Psychology
Spalding University
Associate - Arts
Jefferson Community & Technical College
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