Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Lori Heden

Summary

Experienced hospitality professional with a strong background in luxury service and guest relations. Knowledgeable in food and beverage operations, and delivering personalized, concierge-level experiences. Detail-oriented and guest-focused, skilled at anticipating needs, and providing exceptional service with professionalism and efficiency. Proven ability to thrive in fast-paced, high-demand environments with a calm, reliable, and collaborative approach. Ready to bring positive energy and expertise to your team.

Overview

12
12
years of professional experience

Work History

Server

Agave Bistro
09.2015 - 02.2016
  • Tasked on numerous occasions to host, waitress, and bus simultaneously during peak season hours.
  • Credited by restaurant patrons for providing a memorable experience resulting in repeat visits.
  • Demonstrated a high capacity to learn menus, specials, and drinks in a minimal time frame.
  • Recognized for quality and exceptional service on Yelp.

Server

Porcupine Pub & Grill
08.2013 - 08.2015
  • Achieved training goals early, given own section within two weeks.
  • Accumulated years of experience in tray preparation and service.
  • Received recognition for outstanding customer service from customers and management.
  • Demonstrated strong multi-tasking, communication, and time management skills.
  • Excelled in high-pressure environments, maintaining quality service standards.

Host

Squatters Pub Brewery
04.2012 - 04.2013
  • Organized large parties and assisted with multiple events in a high demand setting.
  • Assigned work tasks to employees with direction from management, ensuring smooth operations.
  • Created welcoming atmosphere while managing guest requests.
  • Facilitated communication between customers and management.

Executive Assistant to the Chief Executive Officer

Route App
04.2022 - 01.2024
  • Efficiently managed the executive's complex calendar, travel, and high-priority engagements. Coordinated exclusive events with high-profile guests, serving as the CEO’s liaison to ensure seamless logistics and guest experience. Maintained clear communication with key stakeholders, including legal, PR, and investor teams. Oversaw budgets, reviewed expenses, and created annual projections. Led daily team meetings, delegated tasks, and introduced workflow improvements to maximize productivity and operational success.

Field Manager

LVH Global
05.2021 - 04.2022
  • Oversaw operations of ultra-luxury home rentals in Miami for high-net-worth clients.
    Delivered comprehensive briefings and reports to field teams, exceeding expectations of guests and homeowners.
    Coordinated last-minute requests while providing ongoing service support and quality assurance.
    Managed costs and ensured financial compliance, leveraging performance metrics to boost productivity.
    Cultivated relationships with clients and secured new property leads to expand portfolio.

Property Manager, Guest Relations, Social Media

The Yacht Club TCI
11.2020 - 12.2021
  • Managed luxury vacation rental properties in Turks & Caicos, delivering premium guest experiences through concierge services, curated excursions, and high-end accommodations. Used the Cloudbeds platform to track travel trends and optimize marketing, resulting in increased bookings and online engagement. Acted as liaison between clients and service providers, including chefs, contractors, and private drivers. Oversaw property expenses and payment tracking while executing global advertising and social media strategies to boost visibility.

Marketing Administrator

Ethika, Inc.
04.2016 - 01.2019
  • Managed internal databases and maintained workflow coordination between departments and the marketing team. Oversaw the Ethika Women’s influencer seeding list, driving engagement, strengthening brand relationships, and contributing to increased sales and awareness. Coordinated photoshoots and off-site activations to produce content for lookbooks and buyer presentations. Supported exclusive brand events and partnerships, securing top media coverage, and VIP engagement. Tracked ambassador contracts, royalties, and performance metrics to ensure partnership success.

Accounts Receivable Accountant

Ethika, Inc.
04.2016 - 02.2017
  • Monitored customer payments, outstanding balances, and transactions with factor companies. Processed and verified invoices, maintaining daily invoice registers. Prepared aging and quarterly reports for review in board and team meetings.

Education

Bachelor of Arts - Communications, Minor: Marketing

Manchester, NH
Manchester, NH
01.2015

Bachelor of Arts - Business, Minor: Marketing

SLC, UT
SLC, UT
01.2014

High School Diploma -

Exeter, NH
Exeter, NH
01.2011

Skills

  • Attention to detail
  • Product expertise
  • Time management
  • Interpersonal communication
  • Customer service
  • Multitasking and organization
  • Event coordination
  • Task prioritization

Languages

English
Full Professional
Spanish
Professional

Timeline

Executive Assistant to the Chief Executive Officer

Route App
04.2022 - 01.2024

Field Manager

LVH Global
05.2021 - 04.2022

Property Manager, Guest Relations, Social Media

The Yacht Club TCI
11.2020 - 12.2021

Accounts Receivable Accountant

Ethika, Inc.
04.2016 - 02.2017

Marketing Administrator

Ethika, Inc.
04.2016 - 01.2019

Server

Agave Bistro
09.2015 - 02.2016

Server

Porcupine Pub & Grill
08.2013 - 08.2015

Host

Squatters Pub Brewery
04.2012 - 04.2013

Bachelor of Arts - Communications, Minor: Marketing

Manchester, NH

Bachelor of Arts - Business, Minor: Marketing

SLC, UT

High School Diploma -

Exeter, NH

Similar Profiles

CREATE PROFILE