Lori Heisey
Polo,MO
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Owner/Member Medical Records Copy Service
Midwest Physicians Copy Solutions, LLC
04.2023 - Current
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Proactively identified areas of risk within the organization implemented necessary safeguards mitigating any potential negative impact on the business.
- Managed day-to-day business operations.
- Upheld HIPAA regulations and standards for protecting patient information.
- Processed payments and managed financial records to facilitate proper billing and tracking of payment history.
- Monitored patient wait times, providing updates to achieve optimal patient satisfaction.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Trained new staff members on medical records systems, contributing to a well-informed and effective team.
- Collaborated with healthcare providers, law firms, and patients for seamless communication regarding patient information and records.
- Maintained comprehensive records of records requested and sent to various entities.
Medical Records and Health Information Technician
Midwest Physicians Copy Solutions, LLC
12.2022 - 04.2023
- Accurately organized and maintained medical records and health information.
- Ensured compliance with HIPAA regulations through diligent management of confidential patient data.
- Established and maintained strong relationships with external vendors, ensuring smooth operations within the department.
- Reviewed charts and flagged incomplete or inaccurate information.
- Printed and photocopied documents to provide patients with copies of medical records.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
- Maintained patient records in compliance with security regulations.
- Responded to patient inquiries to provide information and details of medical records.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Followed up with medical staff regarding missing information in patient records.
- Followed exact procedures for handling transfers and other releases of medical records.
- Tracked and monitored requests for medical records release.
Substitute Teacher, K-12
Polo R-7 School District
08.2017 - 12.2022
- Developed strong relationships with students, fostering a positive learning environment and encouraging personal growth.
- Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
- Collaborated with colleagues to design interdisciplinary lesson plans, promoting cross-curricular connections for students.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Education
Associate of Arts - General Studies
North Central Missouri College
Trenton, MO12.2016
Associate of Applied Science - Early Childhood Education
Northeastern Junior College
Sterling, CO05.1999
High School Diploma -
Yuma High School
Yuma, CO05.1997
Skills
- Verbal and Written Communication
- Business Management
- Regulatory Compliance
- Relationship Building
- Small Business Operations
- Staff Management
- Time Management
Affiliations
- 4-H Club Leader
- Treasurer-School Bond
- Committee Member-Parents as Teachers
Certification
HIPAA Compliant
Timeline
Owner/Member Medical Records Copy Service
Midwest Physicians Copy Solutions, LLC
04.2023 - Current
Medical Records and Health Information Technician
Midwest Physicians Copy Solutions, LLC
12.2022 - 04.2023
Substitute Teacher, K-12
Polo R-7 School District
08.2017 - 12.2022
Associate of Arts - General Studies
North Central Missouri College
Associate of Applied Science - Early Childhood Education
Northeastern Junior College
High School Diploma -
Yuma High School
HIPAA Compliant
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