Lori Henkel
Henderson
Summary
Highly qualified, certified RN case manager with 34 years of diverse health care experience, including insurance case management, utilization review, director of nursing, and direct patient care in a hospital setting. Notable strengths include superior communication abilities, problem-solving, strong clinical judgment, and a commitment to fostering collaborative relationships within healthcare teams.
Overview
41
41
years of professional experience
1
1
Certification
Work History
Certified RN Nurse Case Manager
Hines & Associates, Inc.
Elgin
07.2008 - 04.2025
- Reviewed clinical information and collaborated with patients and physicians to establish a care plan and assist with the coordination of cost effective and medically appropriate services to promote a prompt recovery or to manage chronic illnesses
- Provided patients with education on their disease, including reportable symptoms, treatment options, potential complications, and information on outside resources.
- Reviewed medical claims, researched charges for cost-effectiveness, provided information on alternative resources to patients, and negotiated with providers to conserve health plan benefits.
- Provided information to health plans on actual and anticipated healthcare costs for treatments and services.
- Reviewed treatment plans for medical necessity, and coordinated physician reviews when indicated.
- Managed complex cases involving multiple diagnoses or treatments and counseled patients on lifestyle changes that could improve their overall health outcomes.
Director Of Nursing Services, Home Healthcare
REM Health of Iowa
Cedar Rapids
01.2005 - 07.2008
- Responsible for all administrative and leadership functions of the home health agency, including fiscal planning, budgeting, marketing, and supervision of employees.
- Insured compliance with policies and procedures, Medicare guidelines, and state licensure requirements.
- Provided training programs and in-service education to direct care staff on a routine basis to improve healthcare delivery and patient outcomes.
- Collaborated with patients and their families, outside agencies, physicians, and nursing staff to coordinate an appropriate care plan to meet individualized patient goals, prevent hospital admissions, and improve overall quality of life.
- Administered fiscal operations for accounting, budget planning, authorizing expenditures and coordinating reporting.
- Provided guidance to clinical staff regarding difficult cases or treatments.
- Analyzed data collected from patient surveys regarding satisfaction with care received.
- Assessed competency of clinical staff to promote quality, continuity, and safety.
- Conducted recruitment and retention activities to develop highly skilled nursing team.
- Participated in professional development activities such as seminars or conferences.
- Monitored development, implementation and updates of individualized care plans.
- Developed policies and procedures to ensure safe and effective delivery of nursing services.
- Maintained records management system to process personnel information and produce reports.
Manager
Self Employed
Manchester
09.1999 - 11.2004
- Managed a family owned convenience store
- Responsible for all day-to-day functions, including hiring, supervising, and training employees, managing inventory, budgeting, payroll, managing sales goals, banking, and accounting.
- Insured compliance with all state licensure requirements.
- Ensured compliance with regulatory requirements and industry standards.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Delegated work to staff, setting priorities and goals.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Analyzed business performance data and forecasted business results for upper management.
- Enforced customer service standards and resolved customer problems to uphold quality service.
Registered Nurse
Regional Medical Center
Manchester
09.1984 - 09.1999
- Provided direct patient care in a community hospital setting.
- Clinical experience includes general medical-surgical, labor and delivery, postpartum, and newborn nursery.
- Provided patient education classes, including childbirth, breastfeeding, and sibling classes.
- Coordinated discharge planning to ensure continuity of care post-hospitalization.
- Collaborated with physicians, nurses, therapists, social workers and other healthcare professionals to develop individualized treatment plans for each patient.
- Assessed patient needs, prioritized treatment, maintained patient flows and assisted physicians with non-invasive procedures.
Education
Associate of Science - Registered Nurse
Northeast Iowa Community College
Peosta, Iowa01.1984
Skills
- Care coordination
- Patient education
- Clinical assessment
- Cost management
- Health plan negotiation
- Regulatory compliance
- Data analysis
- Care plan development
- Effective communication
- Problem solving
- Coordinating referrals
- Health education
- Self motivation
- Documentation
Certification
- Current RN licenses: Iowa, #072326; Nevada, #RN90579
- Current Case Manager Certification, #145257
Timeline
Certified RN Nurse Case Manager
Hines & Associates, Inc.
07.2008 - 04.2025
Director Of Nursing Services, Home Healthcare
REM Health of Iowa
01.2005 - 07.2008
Manager
Self Employed
09.1999 - 11.2004
Registered Nurse
Regional Medical Center
09.1984 - 09.1999
Associate of Science - Registered Nurse
Northeast Iowa Community College
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