Lori Hernandez
Gray Court,SC
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
25
25
years of professional experience
Work History
Kronos Support Analyst
Chep USA Contract, The Bolton Group
12.2021 - 06.2023
- Facilitate payroll to 1,300 employees at over 100 locations
- Enter payroll data for historical purposes
Office Manager
Amware Pallet Services
01.2016 - 05.2016
- Inventory Accuracy and Reconciliation
- Payroll and Timekeeping
- Supervision of 1st and 2nd shift CSRs
- Data Entry/Statistical Reports
- Hiring Manager
- Human Resource Management
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Office Manager
IFCO/CHEP Recycled
11.2013 - 01.2016
- Inventory Accuracy and Reconciliation
- Payroll and Timekeeping
- Supervision of 1st and 2nd shift CSRs
- Invoicing
- Accounts Receivable
- Data Entry/Statistical Reports
- Hiring Manager
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Customer Service Representative
Amware Pallet Services
04.2008 - 11.2013
- Scheduling
- Billing
- Inventory, Shipping and Receiving
- Data Entry/Statistical Reports
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Office Manager
Fragile Freight Inc
08.1998 - 04.2008
- Marketing
- Scheduling
- Customer Service
- Payroll
- Inventory, Shipping and Receiving
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Updated reports, managed accounts, and generated reports for company database.
Education
C.N.A Training -
Red Cross
Cocoa, FL2004
Brevard Community College
Cocoa, FL1999
Lander University
Greenwood, SC1998
High School Diploma -
Laurens High School
1997
Skills
- Computer Skills-Microsoft Excel, Microsoft Word, Quickbooks, Webexone, LEAN, Kronos, ADP, and SAP
- Organizational Skills
- Team Leadership and Support
- Analytical and Methodical
- Staff Management
- Customer Relationship Management
- Invoice Reconciliation
- Administration and Reporting
Timeline
Kronos Support Analyst
Chep USA Contract, The Bolton Group
12.2021 - 06.2023
Office Manager
Amware Pallet Services
01.2016 - 05.2016
Office Manager
IFCO/CHEP Recycled
11.2013 - 01.2016
Customer Service Representative
Amware Pallet Services
04.2008 - 11.2013
Office Manager
Fragile Freight Inc
08.1998 - 04.2008
C.N.A Training -
Red Cross
Brevard Community College
Lander University
High School Diploma -
Laurens High School
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