Lori Hester
Dallas,GA
Summary
Professional and well-rounded office manager with excellent clerical and team support skills. Successful at satisfying customer needs while tackling daily office priorities. Smooth when handling administrative tasks by coordinating mail, records and travel arrangements. Remains in tune with latest sales and marketing strategies. Possesses excellent track record in predicting and planning for new sales direction and market trends. Identifies new sales prospects and negotiate deals while maintaining high level of customer satisfaction. Oversees strategies and campaigns throughout product, service or concept lifecycle. Leads by example and inspire sales and marketing staff to perform at peak levels.
Overview
9
9
years of professional experience
Work History
Community Engagement Director
Phoenix Senior Living
01.2022 - Current
- Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives
- Managed office inventory and placed new supply orders
- Coordinated office activities and operations to secure efficiency and compliance with company policies
- Organized and maintained payroll information by entering data, deleting errors, calculating and collecting information
- Meeting the daily call volume for each community
- Make phone calls to prospects as they come in
- Performed cold-calling and follow-ups with leads to secure new revenue.
- Contacted customers and prospects to generate new business to achieve company growth goals.
- Following all state and corporate guidelines for future residents.
- Built strong bonds with local cultural organizations by respecting unique differences and specific societal norms.
- Coordinated and implemented numerous meetings, forums and community events.
- Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
- Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
- Prepared pricing agreements and contracts to close sales.
- Prospected new sales leads from directories, referrals and partners.
- Used CRM software to record customer interactions and track general sales activities for review and follow-up.
Office Manager
Trinity Hospice Care of Georgia
09.2019 - 12.2021
- Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives
- Managed office inventory and placed new supply orders
- Coordinated office activities and operations to secure efficiency and compliance with company policies
- Conducted staff performance evaluations to monitor progress and recommend professional development plan
- Established and enforced clear goals to keep employees working collaboratively
- Provided ongoing training to address staff needs
- Organized and maintained payroll information by entering data, deleting errors, calculating and collecting information
- Gathered timesheets to prepare weekly payroll data for processing by payroll coordinator
- Managed payroll for temporary, hourly, and salaried employees
- Calculated accurate wages, including overtime, salary increases and bonuses
- Protected payroll operations and maintained employee confidence by keeping information private
- Identified, researched and resolved issues with hours worked.
Office Manager
Halcyon Hospice & Palliative Care
01.2019 - 09.2019
- Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records
- Managed office inventory and placed new supply orders
- Handled scheduling and managed timely and effective allocation of resources and calendars.
Certified Nursing Assistant
Overlook at Cedarcrest
06.2018 - 01.2019
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation
- Managed and maintained patient rooms, shared-living areas and nursing stations
- Responded to patient alarms and needs-assessment requests to identify course of treatment
- Used mobility devices to transport patients
- Monitored vital signs during medication administration to quickly identify complications
- Assessed patient needs in response to medications.
Certified Nursing Assistant
Halcyon Hospice & Palliative Care
11.2016 - 04.2018
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate
- Exhibited compassionate care and communication regarding issues surrounding death and dying
- Managed and maintained patient rooms, shared-living areas and nursing stations
- Responded to patient alarms and needs-assessment requests to identify course of treatment
- Used mobility devices to transport patients
- Recognized and reported abnormalities or changes in patients' health status to nursing staff for immediate assessment.
Certified Nursing Assistant
Overlook at Cedarcrest
11.2014 - 11.2016
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
Education
Some College (No Degree) -
Chattahoochee Technical College
Marietta, GAHigh School Diploma -
Paulding County High School
Dallas, GA05.2013
Certified Nursing Assistant -
CPR With Mickey
Dallas, GA08.2012
Skills
- Payroll software proficiency
- Numeracy skills
- Excel proficiency
- Direct deposit processing
- Maintaining files
- Computer competency
- Time Management
- Excellent communicator
- Organization
- Leadership
- Scheduling and calendar management
- Accounts payable and receivable
- Team player
- Attention to detail
- Event Management
- Fundraising Expertise
- Resource Development
- Marketing Communications
- Partnership Development
- Data analysis
- Community outreach
- Relationship building
- Team leadership
- Budget management
- Yardi CRM
Timeline
Community Engagement Director
Phoenix Senior Living
01.2022 - Current
Office Manager
Trinity Hospice Care of Georgia
09.2019 - 12.2021
Office Manager
Halcyon Hospice & Palliative Care
01.2019 - 09.2019
Certified Nursing Assistant
Overlook at Cedarcrest
06.2018 - 01.2019
Certified Nursing Assistant
Halcyon Hospice & Palliative Care
11.2016 - 04.2018
Certified Nursing Assistant
Overlook at Cedarcrest
11.2014 - 11.2016
Some College (No Degree) -
Chattahoochee Technical College
High School Diploma -
Paulding County High School
Certified Nursing Assistant -
CPR With Mickey
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