Lori Hicks
Wildersville,United States of America
Summary
Dynamic Human Resources Manager with a proven track record at AUTOZONE, excelling in employee relations and talent management. Spearheaded initiatives that enhanced workplace culture and engagement, while ensuring legal compliance and effective benefits administration. Adept at conflict resolution and project management, driving organizational success through strategic HR practices.
Overview
31
31
years of professional experience
Work History
Supply Chain Human Resources Manager
AUTOZONE
Memphis, United States of America
06.2024 - Current
- Company Overview: AUTOZONE Supply Chain
- Develops, implements and coordinates human resources policies and programs for 14 Distribution Centers including SSC Supply Chain AutoZoners.
- Directs internal and external staffing consistent with company policy and employment laws and regulations to ensure the DC has the human resources to meet production requirements.
- Oversees the efficient administration of human resources policies and programs to ensure the personnel needs of all AutoZoners in the DC are met.
- Programs include benefits, compensation, workers compensation, EEO, FMLA, ADA, LOAS, drug testing, headcount, WOTC and unemployment hearings.
- Coordinates with the Store Support Center to resolve AutoZoner problems and ensure proper application of all compensation and benefits programs.
- Responsible for training and development of hourly and exempt AutoZoners, including their proper orientation to ensure they perform jobs in an efficient manner in accordance with Company procedures.
- Manages employee relations by interfacing with hourly and exempt AutoZoners to answer questions, and resolve employee/advisor issues to maximize employee morale and minimize Company liability.
- Oversees the efficient operation of payroll administration, accounts payable, dress code and telephone answering functions.
- Directs special projects and coordinates Company functions and community projects.
- Works with DC leadership, AutoZoner Relations and Regional management in coordinating the investigation of policy violations, and determining the appropriate disciplinary action.
- AUTOZONE Supply Chain
DC Human Resources Manager
AUTOZONE
Lexington, United States of America
07.2008 - 06.2024
- Managed all HR functions for over 560 hourly employees and 40 leaders in 24/7 operation.
- Conducted high-risk investigations and provided actionable recommendations.
- Organized staff orientation programs and training sessions to enhance collaboration.
- Motivated employees through events, incentive programs, and constructive feedback.
- Oversaw payroll and benefits administration for all employees.
- Monitored employee claims related to performance issues and harassment incidents.
- Evaluated onboarding programs and presented strategic improvements to leadership.
- Developed initiatives to enhance employee engagement and workplace positivity.
Human Resources Manager
DSC Logistics
Jackson, Tennessee
02.1995 - 07.2008
- Administered policies and procedures to ensure organizational efficiency.
- Maintained compliance with local, state, and federal regulations.
- Fostered positive employee relations to enhance workplace culture.
- Managed payroll and benefits processes for accurate compensation.
- Executed succession planning strategies to identify future leaders.
- Led project management initiatives for ISO 9000+ certification acquisition.
- Coordinated staffing efforts for new distribution center openings.
Education
Bachelor of Science Degree -
BETHEL UNIVERSITY
McKenzie, TN01.2005
Business Courses - Business Administration
UNION UNIVERSITY
Jackson, TennesseeBusiness Courses - General Studies
JACKSON STATE COMMUNITY COLLEGE
Jackson, TNSkills
- Employee relations and engagement
- Talent management
- Benefits and compensation
- Training and development
- Conflict resolution
- HR metrics and reporting
- Vendor management
- Legal compliance
- Project management
- Coaching and succession planning
- Risk management
Hobbies and Interests
- Reading
- Gardening
- Spending time with my Dachshunds
Timeline
Supply Chain Human Resources Manager
AUTOZONE
06.2024 - Current
DC Human Resources Manager
AUTOZONE
07.2008 - 06.2024
Human Resources Manager
DSC Logistics
02.1995 - 07.2008
Bachelor of Science Degree -
BETHEL UNIVERSITY
Business Courses - Business Administration
UNION UNIVERSITY
Business Courses - General Studies
JACKSON STATE COMMUNITY COLLEGE
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