Lori Highland
Joliet,IL
Summary
A results-driven professional with extensive experience in executive leadership. Demonstrates high level of strategic planning and operational management to drive growth and optimize resources. Focused on fostering team collaboration and maintaining flexibility to adapt to changing business needs, ensuring reliable outcomes and enhanced productivity.
Overview
32
32
years of professional experience
Work History
Executive Officer
Highland Plumbing, Inc.
01.2003 - Current
- Established strong relationships with customers and vendors to enhance collaboration and drive business success.
- Optimized resource allocation and improved overall productivity.
- Handled administrative management, personnel issues and supply requirements for company.
- Secured financing for company expansion projects by cultivating relationships with investors.
- Made large-scale financial decisions and supervised company spending to reduce material losses and maximize profits.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Shipping Administrator
Vallen Safety Supply Co.
01.2000 - 06.2003
- Managed inventory control systems to maintain accurate stock levels and prevent product shortages or overstock situations.
- Served as the primary liaison between the company and carriers, addressing any discrepancies or issues in a timely manner.
- Leveraged strong interpersonal skills to build positive relationships with vendors, carriers, team members, and customers alike.
- Collaborated effectively with cross-functional teams to address discrepancies and resolve shipping issues promptly, improving overall operational efficiency.
- Assisted customers with inquiries regarding shipment status, providing prompt updates and addressing concerns professionally.
- Expedited urgent shipments upon request from clients or sales personnel while maintaining cost-effectiveness by utilizing appropriate resources efficiently.
- Oversaw warehouse crew stocking inventory and preparing loads.
- Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
- Assigned tasks to team members to complete within designated time frames.
- Enforced team adherence to safety regulations and protocols.
ABO Certified Optician
Family Eyecare of Lockport
07.1993 - 01.2000
- Demonstrated proficiency in using optical equipment for precise measurements, ensuring optimal visual outcomes for patients.
- Streamlined lab operations by efficiently managing inventory and placing timely orders for optical supplies.
- Contributed to increased sales by effectively presenting the benefits of various lens options.
- Supported business growth by participating in marketing efforts such as promotional events and community outreach programs.
- Managed multiple tasks simultaneously while maintaining high-quality standards under tight deadlines in a fast-paced environment.
- Conducted comprehensive frame repairs, extending the lifespan of clients'' eyewear investments while minimizing expenses related to replacements or upgrades.
- Increased workplace safety by maintaining a clean and organized work area, adhering to established guidelines.
- Maintained up-to-date knowledge on industry trends and new products, providing informed recommendations to clients.
- Provided exceptional customer service by addressing concerns promptly and professionally, resulting in satisfied clientele.
- Mentored junior staff members on best practices in optical retail sales, customer service, and technical processes.
Education
Some College (No Degree) - Social Work & Accounting
Joliet Junior College
Joliet, ILSkills
- Business development & branding
- Business administration
- Organizational leadership
- Customer relations & retention
- Labor expense optimization
- Staff motivation
- Vendor sourcing & negotiations
- Inventory control
Timeline
Executive Officer
Highland Plumbing, Inc.
01.2003 - Current
Shipping Administrator
Vallen Safety Supply Co.
01.2000 - 06.2003
ABO Certified Optician
Family Eyecare of Lockport
07.1993 - 01.2000
Some College (No Degree) - Social Work & Accounting
Joliet Junior College
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