Lori Hill
Toledo,OH
Summary
Accomplished in operations management and staff training, I significantly enhanced team productivity and customer retention at MedExpress Urgent Care. My leadership fostered a culture of continuous improvement and cross-functional collaboration, achieving notable efficiency in operations and a positive work environment. Skilled in relationship building, I consistently exceeded performance targets through strategic process improvements. Reliable Area Manager successful at operating in high-volume, fast-paced environment. Skilled in leading teams to meet objectives on stringent timelines. Empowering leader with superior communication and collaboration abilities demonstrated over 10 years of management performance.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Area Manager of Business Operations
MedExpress Urgent Care
08.2021 - Current
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members .
- Resolved conflicts promptly to promote positive environment for customers.
- Optimized staffing levels by closely monitoring workload demands and adjusting schedules accordingly.
- Achieved high employee retention rates by creating an inclusive work environment where staff felt valued and supported.
Multi Unit Center Manager
MedExpress Urgent Care - Monroe, MI
12.2016 - 08.2021
- Multi-Unit Center Manager responsible for managing all aspects of center operations to provide quality medical care and services to MedExpress patients
- Oversaw recruitment, hiring, and onboarding processes to ensure skilled workforce capable of meeting center objectives.
- Checked facility, employee work, and service levels to maintain compliance with company and industry standards.
- Promoted a culture of teamwork through effective leadership, open communication channels, and regular team-building activities.
- Streamlined scheduling procedures to optimize resource allocation, resulting in better overall management of the center's workload.
- Facilitated community partnerships, leveraging local networks to enhance center's impact and visibility.
- Ensured compliance with all relevant regulations, maintaining a safe and secure environment for staff members and clients alike.
- Staff scheduling, training, hiring, terminations, and employee evaluations
Manager of Document Review / Data Entry
AMERICAN RED CROSS - Toledo, OH
09.2008 - 05.2016
- Ensured facility and staff complied with policies and procedures
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Ongoing training of staff, Payroll, Performance Evaluations, and Staff schedules
- Attended and assisted with yearly FDA audits opening and closing meetings
- Reported policy violations to FDA & ABA
- Trainer for Quality record review, Gaining control of affected products.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Maintained strict confidentiality of sensitive information, adhering to established guidelines and protocols.
- Reduced errors in data records by conducting thorough quality checks and implementing corrective measures.
- Increased productivity through effective multitasking, and prioritizing diverse workloads according to deadlines.
- Scanned documents and saved them in database to keep records of essential organizational information.
- Corrected data entry errors to prevent duplication or data degradation.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
Education
Skills
- Staff Management
- Operations Management
- Relationship building and management
- Team Development
- Operations
- Process Improvement
- Customer Relationship Management
- Staff Training
- Cross-Functional Collaboration
Certification
- Certified Medical Assistant (AAMA), 01/1998, 12/2003
- Certified Tissue Bank Specialist, 08/2004, 12/2007
- Certified Breath Alcohol Testing, 03/2017, 03/2022
- Certified DOT Urine Drug Screen Collector, 03/2017, 03/2022
Timeline
Area Manager of Business Operations
MedExpress Urgent Care
08.2021 - Current
Multi Unit Center Manager
MedExpress Urgent Care - Monroe, MI
12.2016 - 08.2021
Manager of Document Review / Data Entry
AMERICAN RED CROSS - Toledo, OH
09.2008 - 05.2016
- Certified Medical Assistant (AAMA), 01/1998, 12/2003
- Certified Tissue Bank Specialist, 08/2004, 12/2007
- Certified Breath Alcohol Testing, 03/2017, 03/2022
- Certified DOT Urine Drug Screen Collector, 03/2017, 03/2022
Similar Profiles
Jessica LacriolaJessica Lacriola
Front Office Assistant at Optum Care, Inc. (MedExpress Urgent Care)Front Office Assistant at Optum Care, Inc. (MedExpress Urgent Care)
Megan FergusonMegan Ferguson
Director of Operations, Logistics at MedExpress Urgent CareDirector of Operations, Logistics at MedExpress Urgent Care
Terri Lyn AdamsTerri Lyn Adams
Area Manager of Clinical Operations at MedExpress Urgent CareArea Manager of Clinical Operations at MedExpress Urgent Care