Lori Hjelle-Sommers

• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Implemented innovative strategies to improve overall guest experience by soliciting feedback from customers regularly.
• Gave information about area attractions and provided directions.
• Engaged guests entering facility and offered to assistance with wayfinding.
• Assisted guests with special requests to ensure a memorable stay and exceptional service.
• Handled phone calls professionally, directing callers to appropriate departments or providing information as needed.
• Provided timely assistance to guests, demonstrating superior customer service skills and attention to detail.
• Booked appointments, accepted payments and answered guest questions.
• Resolved guest complaints with professionalism, resulting in improved customer relations and repeat business.
• Confirmed arrival and departure times for guests.
• Maintained working knowledge of nightlife, local dining establishments and historic sites to share with hotel guests.
• Managed reservation system effectively, optimizing room allocation and minimizing booking conflicts.
• Resolved complaints regarding housekeeping and room service.
• Ran reports detailing daily guest numbers, accounting expenses, and income and room service usage.
• Processed guest check-ins and check-outs following procedures for fast turnover.
• Welcomed guests on arrival, displaying professional and friendly approach.
• Took reservations over phone and through email, recording guest information in computer system and verifying details.
• Managed check-in and check-out procedures for guests.

• Maintained accurate records of tutoring sessions, tracking attendance, goals achieved, and areas requiring continued focus.
• Identified learning needs and implemented fun and engaging learning activities to help students advance.
• Structured activities for interactive learning, reading understanding and fluency skills.
• Developed strong rapport with students, fostering a supportive learning environment that empowered them to succeed.
• Conducted assessments to determine comprehensive understanding of materials.
• Maintained detailed files and created charts to track student progress.
• Evaluated student performance using formal assessments, guiding the development of effective tutoring strategies based on results.

• Maintained order and security in the correctional facility by enforcing rules, regulations, and procedures.
• Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
• Enhanced facility safety by conducting regular security checks and monitoring inmate activities.
• Served as a role model for subordinates, demonstrating professionalism in all aspects of job
• responsibilities.
• Resolved issues and disputes between inmates professionally and respectfully.
• Reduced instances of violence within the institution through effective conflict resolution strategies and communication skills.
• Responded to emergency situations and provided first aid following facility guidelines.
• Efficiently managed resources such as time, personnel, and equipment to ensure smooth operations within the correctional facility.
• Oversaw control center, monitoring inmates, visitors, and employees for signs of suspicious behavior.
• Reviewed incident reports submitted by subordinates for accuracy before forwarding them up the chain of command for further action if needed.
• Taught classes for staff at annual training.
• Member of the local 801 union

I was the Selective Placement Manager for ten years. This program helps management recruit, hire and accommodate people with disabilities. I completed and filed yearly reports to regional manger and participated and lead meetings with management once a month.

• Ensured consistent financial performance by closely monitoring revenues, expenses, and budget allocations.
• Organized successful events such as live music performances, trivia nights, or themed parties to drive foot traffic during off-peak hours.
• Maintained clean and orderly premises, adhering to strict health and safety regulations for the wellbeing of both customers and staff.
• Implemented inventory control systems to reduce waste and maintain optimal stock levels for efficient operations.
• Established strong relationships with law enforcement agencies to proactively address potential issues related to patron safety or alcohol-related incidents.
• Developed strong rapport with regular patrons through attentive service and personalized engagement that fostered loyalty among customers.
• Enhanced staff performance through regular feedback and coaching sessions that fostered a culture of continuous improvement.
• Ensured legal compliance with local liquor licensing laws and regulations in order to maintain business operations without interruption.
• Collaborated with local businesses to create co-promotional opportunities that increased visibility for both parties within the community.
• Enhanced bar atmosphere with well-chosen music, lighting, and decor to create a welcoming environment for patrons.
• Managed staff scheduling, ensuring optimal coverage during peak hours while minimizing labor costs.
• Managed cash flows by accurately tracking daily transactions, deposits, invoices payments, and payroll processing.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Held a gambling license and Safe Serve certificate.

• Completed final move-out walk-throughs with tenants to identify required repairs.
• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Followed up on delinquent tenants and coordinated collection procedures.
• Provided exceptional customer service to both current and prospective tenants, fostering a positive living environment within rental properties.
• Ensured timely completion of routine property inspections, maintaining a high level of safety and compliance with regulations.
• Increased tenant satisfaction by promptly addressing concerns and resolving maintenance issues.
• Maintained accurate financial records, ensuring clear communication with property owners regarding income and expenses.
• Coordinated move-in and move-out processes, providing a seamless transition experience for tenants.
• Managed lease renewals proactively, retaining existing tenants at higher rates while minimizing turnover-related expenses like unit cleanings or marketing efforts.
• Reduced vacancy rates through effective marketing and advertising of rental properties.
• Developed strong relationships with local businesses and community organizations to enhance the reputation of rental properties in the area.
• Conducted thorough background checks on prospective tenants, reducing instances of late payments and evictions.
• Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
• Maintained original leases and renewal documents in digital and hardcopy format for property management office.
• Collected and maintained careful records of rental payments and payment dates.
• Kept properties in compliance with local, state, and federal regulations.