Elena Loredana (Lori) Hodgins
Campbell,California
Summary
"The most beautiful thing about learning is that nobody can take it away from you" - B.B. King
"The secret of joy in work is contained in one word - excellence. To know how to do something well is to enjoy it" - Pearl Buck
"To live life to its fullest, appreciating the miracle of life and its experiences, and having a career in which I enjoy what I do" - Lori Hodgins
* Personable, & enjoys engaging with customers. Knowledgeable about different types of brews and concoctions. Consistently delivers exemplary customer service. Remains calm and composed in busy work settings.
* Highly-motivated with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
* Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
20
20
years of professional experience
Work History
Barista/Learning Coach/Shift Manager (Key Holder)
Starbucks Coffee Company
Campbell, CA
05.2008 - Current
- Work as a team player, making sure that the store runs efficiently, and is cost effective
- Promote new products to increase customer awareness of new merchandise, and retail
- Increase store revenue, thus helping the store meet and exceed sales goals
- Maintain a positive work environment by supporting new and senior partners in their endeavors
- Go above and beyond for the customer, creating a positive, friendly, welcoming third place (home away from home) environment
- Maintain a clean store, and perform opening and closing duties to ensure that the store runs efficiently, as well as pre-closing duties, while upholding the company standard of customer’s coming first and assuring quality and efficiency of product execution.
- Follow safety procedures while operating machinery such as grinders and espresso machines.
- Provide training on store policies, procedures, and standards to new hires and existing staff.
- Utilize strong communication skills to foster a positive work environment for all employees.
- Enforced company policies regarding security, attendance, dress code.
- Delegated work to staff, setting priorities and goals.
- Remain calm and professional in stressful circumstances and effectively diffuse tense situations.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Maintained calm demeanor during high-volume periods and special events.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Collected payments and provided accurate change.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Conducted regular inventory checks and restocked supplies as needed.
- Built rapport with regular customers, fostering a welcoming atmosphere.
- Collaborated with other staff members to maintain overall store efficiency.
- Upheld strict cleanliness standards by following health codes and regulations.
- Provide personalized instruction to partners based on their individual learning needs.
Store Manager /Sales Manager
Blockbuster Inc.
Camden/Curtner, San Jose, Ca
05.2005 - 05.2008
- Developed strategies to maximize sales and profitability.
- Maintained accurate records of employee performance reviews.
- Managed daily banking activities such as deposits and withdrawals.
- Ensured compliance with safety regulations and company policies.
- Established customer service standards and monitored staff compliance.
- Identified opportunities for cost savings through waste reduction initiatives.
- Created weekly work schedules for store personnel.
- Prepared monthly reports on sales figures, expenses, profits.
- Resolved customer complaints in a timely manner.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Trained and mentored associates to teach daily tasks and procedures.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Monitored employee performance and identified performance gaps for corrective action.
- Updated and maintained store signage and displays.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Delegated work to staff, setting priorities and goals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Recruited, trained and supervised new employees.
- Cultivated a positive work environment promoting teamwork.
- Set departmental objectives aligned with company vision and mission.
Hostess/Cashier
Marie Callender’s
Stevens Creek Blvd, Cupertino, Ca
12.2003 - 09.2004
- Greeted customers and provided them with menus.
- Built positive relationships with other front-of-house and kitchen staff.
- Assisted servers in seating guests by escorting them to their tables.
- Performed light administrative duties such as filing documents and taking messages.
- Managed dining room layout to maximize efficiency of staff members.
- Ensured compliance with health and safety regulations within the restaurant.
- Communicated clearly with kitchen staff regarding customer orders.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Managed incoming calls during busy shifts.
- Verified reservations and wait times with customers.
- Contributed to team efforts by accomplishing related tasks as needed.
- Resolved any customer complaints or issues quickly and professionally.
- Assisted in preparing the restaurant for opening and closing shifts.
- Handled cash payments and reconciled daily transactions accurately.
Education
Point Loma Nazarene University
01.2001
Academy of Our Lady of Peace
01.2000
Skills
- Opening and Closing Duties
- Cash Handling Expertise
- Team Leadership / Team Player
- Product Knowledge / Safe Food Handling
- Positive, Welcoming, & Professional
- Speedy and Efficient
- New Hire Training / Staff Development
- Safe Food Handling Practices
- Active Listener / Problem Solver
- Documentation And Reporting
- Interpersonal Skills / Handling Customer Complaints
- Tech-Savvy
- Punctual & Reliable
- Energetic & Enthusiastic
- Operations & Inventory Management
Additional Information
As an individual, I have always been a hard worker. I strive to achieve excellence in all the things that I do. I am strong in my customer service skills, and go out of my way to help others when the need arises. I love to interact with people, and am very outgoing. I am very organized as a whole in everything I do, and am quick to learn everything that is set before me. I would be a great asset to any company.
References
- Reuben Hodgins, Pres/CEO, R&D Audio/Video, (408) 205-0580
- Freeman and Mary Hodgins, Senior Pastor/Church Secretary, (209) 823-7133
- Nishan Chadergian, Church Choir Director, (619) 392-1144
- Deane Bolin, Examination Manager/Proctor, Registered Nurse Association, (209) 968-4990
- Jacob Bruce, Store Manager, Starbucks, (831) 334-0573
Languages
Romanian
Limited
Armenian
Limited
Timeline
Barista/Learning Coach/Shift Manager (Key Holder)
Starbucks Coffee Company
05.2008 - Current
Store Manager /Sales Manager
Blockbuster Inc.
05.2005 - 05.2008
Hostess/Cashier
Marie Callender’s
12.2003 - 09.2004
Point Loma Nazarene University
Academy of Our Lady of Peace
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