Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Generic
Open To Work

Lori Hoffmann

Informatics Support Specialist
Sioux Falls,SD

Work Preference

Desired Job Title

Patient Access ManagerInformatics Support Specialist/Patient Access Manager

Work Type

Full Time

Location Preference

Remote
Location: Sioux Falls, SD, US
Open to relocation: Yes

Salary Range

$100000/yr - $200000/yr

Important To Me

Career advancementWork-life balanceFlexible work hoursPersonal development programsPaid time offWork from home optionHealthcare benefits401k matchPaid sick leave

Summary

Dynamic Patient Access Manager with a proven track record at Sioux Falls Specialty Hospital, excelling in HIPAA compliance and effective problem-solving. Spearheaded initiatives that enhanced departmental efficiency and contributed to A/R goals, while fostering a culture of training and development among staff. Committed to patient safety and strategic planning in healthcare management.

Overview

18
18
years of professional experience

Work History

Patient Access Manager

Sioux Falls Specialty Hospital
07.2007 - Current
  • Trained and mentored new employees in registration department, answered questions and provided insight on patient services.
  • Observed all facility rules and regulations regarding patient data to promote confidentiality and integrity.
  • Monitors departmental budgets and regulatory compliance.
  • Contributes to A/R goals and seeks ways to control costs without compromising safety or quality of patient care.
  • Educated all registration staff personnel regarding updates and changes to job positions.
  • Prepares work schedules and payroll to accommodate budget and allotted FTE's.
  • Manages activities related to staffing, including hiring, orienting, evaluating, disciplinary actions, and continuing education initiates.
  • Assists with the development and implementation of policies, procedure, standards, and initiatives.
  • Ensures and promotes cost-effective utilization of supplies and equipment.

Informatics Support Specialist/Patient Access Manager

Sioux Falls Specialty Hospital
07.2007 - 2025
  • Assist in the development, implementation, and maintenance of medical systems and software applications in accordance with the organization's Mission, Values, and Standards of Performance.
  • Serves as a project coordinator for software application projects.
  • Servies as a liaison between IT and end users.
  • Assists users in resolving system problems
  • Creates, maintains, and follow up on all service orders with the EMR vendor.
  • Provides end-user technical support through telephone calls, emails, and in persons, recommending additional training where appropriate and troubleshooting system issues.
  • Serves as a contact person for super users and EMR vendor with any known system issues, coordinates schedules, and disseminates information.
  • Delivers communication about new functionality and system changes.
  • Serves as the Project Manager as directed by the Director of Clinical Informatics, and Patient Access.
  • Serves as the Clinical Organization Administrator for e-prescribing.
  • Participates in workflow management analysis, design, and implementation to improves processes and efficiencies that align with business objectives and strategic planning.

Education

Bachelor of Science - Criminal Justice

Northern State University
Aberdeen, SD
05-1998

Skills

  • Effective written and verbal communication
  • HIPAA compliance
  • Effective problem solving
  • Certificate of Health Information Management
  • Email management
  • Microsoft ExcelMicrosoft ExcelEndorsed by 2 colleagues at Sioux Falls Specialty HospitalEndorsed by 2 colleagues at Sioux Falls Specialty Hospital
    2 endorsements2 endorsements
  • HealthcareHealthcareEndorsed by 2 colleagues at Sioux Falls Specialty HospitalEndorsed by 2 colleagues at Sioux Falls Specialty Hospital
    3 endorsements3 endorsements
  • Time ManagementTime Management1 endorsement1 endorsement
  • Software DocumentationSoftware DocumentationInformatics Support Specialist at Sioux Falls Specialty HospitalInformatics Support Specialist at Sioux Falls Specialty Hospital
    2 endorsements2 endorsements
  • TroubleshootingTroubleshooting1 endorsement1 endorsement
  • Microsoft OfficeMicrosoft Office2 endorsements2 endorsements
  • Patient SafetyPatient Safety
  • EHREHR1 endorsement1 endorsement
  • EMREMR2 endorsements2 endorsements
  • LeadershipLeadership
  • Clinical ResearchClinical Research1 endorsement1 endorsement
  • NursingNursing
  • HospitalsHospitals1 endorsement1 endorsement
  • Healthcare ManagementHealthcare Management
  • Customer ServiceCustomer Service1 endorsement1 endorsement
  • HIPAAHIPAA1 endorsement1 endorsement
  • Team BuildingTeam Building
  • Healthcare Information TechnologyHealthcare Information Technology1 endorsement1 endorsement
  • Strategic PlanningStrategic Planning
  • Process ImprovementProcess Improvement
  • TrainingTraining1 endorsement1 endorsement
  • Public Speaking

Timeline

Patient Access Manager

Sioux Falls Specialty Hospital
07.2007 - Current

Informatics Support Specialist/Patient Access Manager

Sioux Falls Specialty Hospital
07.2007 - 2025

Bachelor of Science - Criminal Justice

Northern State University

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