Lori Hokanson
Ackley,IA
Summary
Encouraging leader and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Assets Protection Operations Manager
Target Corporation
02.2016 - Current
- Supervised operations staff of 8-20 across multi-site 24x7 hours and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services. Servicing 220 stores and inventory in excess of $90M
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
Veterinary Technician
Banfield Pet Hospital
04.2009 - 11.2016
- Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures. Typically working with 2-3 unique clients per hour.
- Monitored vital signs of animals during surgical procedures and provided postoperative care.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Collected and prepared specimens for laboratory testing.
- Administer medications, vaccines and treatments as instructed by veterinarian.
Group Leader- Warehousing
Target Corporation
03.2015 - 02.2016
- Met production targets and tight deadlines by collaborating closely with team members on teams of 15-30.
- Resolved conflict quickly to limit operational disruption and maintain positive, productive working environments.
- Collaborated with cross-functional teams to maintain project progress and implement new safety measures.
- Trained new team members by relaying information on company procedures and safety requirements.
- Reviewed daily requirements and forecasts and delegated work for optimal coverage.
- Conducted routine inspections to check quality and compliance with established specifications.
Executive Team Leader
Target Corporation
08.2004 - 03.2015
- Mentored employees to help improve skills and enable team members to become peak performers on job.
- Built relationships with team members to encourage willingness to address concerns and issues.
- Partnered with vendors to ensure instock and brand expectations were met.
- Leverage Asset Protection team to address fraudulent activity. Built relationships with team members to encourage willingness to address concerns and issues.
- Conducted regular meetings with team to discuss issues, concerns and updates.
- Established and implemented departmental policies, goals and objectives.
- Interviewed, recruited and trained new onboarding candidates. Created a store team from ground up.
- Assisted in employee appraisals, promotions and terminations based on performance reviews. Promoted 8 individuals to leadership roles over 4 years. Mentored 3 additional new in role leaders.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained up-to-date knowledge of store sales, payment policies and security standards. Worked in both emerging and soft store markets.
Education
Bachelor of Science - Agricultural Education- Leadership & Development
University of Minnesota - Twin Cities
Minneapolis, MN08.2005
Skills
- Supply Chain and Logistics Management
- Problem Solving
- Emergency and Security Response
- People Management
- Team Culture and relationship building
- Process Improvement Strategies
- Data Communication
- Customer Service
- Incidents Management
- Resilience under pressure
- Ability to manage multiple urgent priorities
Certification
- 6Sigma Certified Green Belt - IASSC
- 6Sigma Certified Yellow Belt - Target
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assets Protection Operations Manager
Target Corporation
02.2016 - Current
Group Leader- Warehousing
Target Corporation
03.2015 - 02.2016
Veterinary Technician
Banfield Pet Hospital
04.2009 - 11.2016
Executive Team Leader
Target Corporation
08.2004 - 03.2015
Bachelor of Science - Agricultural Education- Leadership & Development
University of Minnesota - Twin Cities
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