Lori Holbert
Floor Tech
Maysville,OK
Summary
With experience in dealing with the public, I have developed superior interpersonal skills and great communication with others. I work well with people from all walks of life, and know how to interact personally with co-workers and clients. My objective is to apply my knowledge and skills to a fast-paced friendly environment with an organization that values diversity and personal growth, while providing your company with a skilled and dedicated employee.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Housekeeper
Valley Community Hospital
Pauls Valley, OK
05.2022 - Current
- Emptied trash cans and recycling bins to promote clean, sanitary environment and reduce odors and debris.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Kept building entryway glass clean and polished for professional presentation.
- Replaced pharmacy waste, sharps and biohazard containers when full to decrease risks to hospital staff, patients and families.
- Cleaned and disinfected patient exam rooms, surgery suites and common areas to promote sanitary treatment and services environment.
- Moved chairs, desks and beds around rooms to clean behind and underneath furniture.
- Complied with applicable standards during cleaning of specialty areas such as labs, surgery suites and labor and delivery rooms to maintain exceptional level of cleanliness.
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards and other harmful substances.
- Interacted with hospital staff, patients and families to demonstrate good customer service techniques.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
Server Manager
Happy Days Diner
Pauls Valley, Oklahoma
01.2021 - 05.2022
- Led team of servers to consistently meet customer service and sales targets.
- Analyzed and generated end-of-shift and product inventory reports for performance and quality tracking purposes.
- Welcomed and greeted guests before presenting special menu items to clients.
- Checked establishment, service stands and aisle area cleanliness before welcoming guests.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Transportation Dispatcher
Advantage Oilfield Services
Lindsay, Oklahoma
07.2019 - 01.2021
- Reviewed paperwork and contracts prior to dispatching crew members to support accuracy and clarify understanding of details.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Informed mechanic about equipment breakdowns and provided updates on completion of work orders on trucks and trailers.
- Updated vehicle logs, cargo records and billing statements with accuracy and efficiency.
- Scheduled and dispatched drivers to locations all across Oklahoma.
- Coordinated repairs to vehicles to maintain fleet operations.
- Received new orders, prepared documentation and assigned personnel.
- Monitored flow of paperwork and directed information to appropriate departments.
- Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Created delivery routes and optimized plans for traffic, road conditions and other factors.
Transportation Dispatcher
S&H Tanks
Lindsay , Oklahoma
12.2016 - 07.2019
- Reviewed paperwork and contracts prior to dispatching crew members to support accuracy and clarify understanding of details.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Created delivery routes and optimized plans for traffic, road conditions and other factors.
- Scheduled and dispatched drivers to locations in Oklahoma.
- Checked that each scheduled route was appropriately covered by delivery drivers.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Coordinated repairs to vehicles to maintain fleet operations.
- Received new orders, prepared documentation and assigned personnel.
Education
High School Diploma -
Maysville High School
Maysville, OK 08.1996 - 05.2000
Skills
Cleaning techniques
Housekeeping
Trucking dispatching
Local area knowledge
Menu memorization
Sales expertise
Timeline
Housekeeper
Valley Community Hospital
05.2022 - Current
Server Manager
Happy Days Diner
01.2021 - 05.2022
Transportation Dispatcher
Advantage Oilfield Services
07.2019 - 01.2021
Transportation Dispatcher
S&H Tanks
12.2016 - 07.2019
High School Diploma -
Maysville High School
08.1996 - 05.2000