Lori Holbrook

• Supervises and executes daily operations by managing the full spectrum of daily operations from open to closing the Inn, overseeing the office and lobby, handling breakfast duties, checking guests in and assisting with departures, housekeeping as needed, running the laundry room, shopping as required, and promptly addressing phone calls and emails. This included the ability to check guests in via phone or text after hours.
• Provides hands-on guest assistance, offering proactive assistance to guests, skillfully assessing their needs and ensuring their comfort and satisfaction.
• Fosters guest loyalty by cultivating repeat business through consistently delivering exceptional customer service and addressing guest concerns with friendly and informed service.
• Efficiently manages guest interactions by greeting and assisting guests, proficiently gathering information related to reservations or special requests.
• Manages group bookings by successfully securing bookings for large groups, encompassing weddings, seminars, conferences, and various events, offering competitive room rates.
• Offers expert concierge services by maintaining a reputable concierge service to provide guests with valuable assistance and local attraction information.
• Contributes to financial activities by actively participating in financial activities, including setting daily room rates, merchandise pricing, receiving payments for services rendered, and processing refunds when necessary.

• Offers comprehensive suite of services tailored to homeowners’ needs, encompassing regular cleaning and maintenance, vigilant home security checks when owners are away, and meticulous bookkeeping for financial transparency and compliance.
• Tailors services to meet homeowners’ unique needs, encompassing both routine and on-demand cleaning and maintenance.
• Going above and beyond regularly inspecting homes when owners are absent, ensuring their security and promptly addressing any potential issues.
• Exemplary financial management, including meticulous bookkeeping, for timely payments and accurate handling of income taxes.

• Skillfully generating statements and invoices for clients throughout and upon the completion of projects.
• Expertly handling tax form completion to ensure strict compliance with legal regulations.
• Leveraging local laws knowledge to meet all reporting requirements efficiently.
• Diligently recording deposits and conducting monthly bank account reconciliations.
• Managing payments for company credit card and line of credit accounts, maintaining audit readiness.
• Handling workman’s compensation and general liability payments and audits as necessary, demonstrating dedication to safety and compliance.