Lori Hollenback

Experienced Mental Health Front Desk Coordinator skilled in managing and responding to general inquiry calls from potential clients and referral sources. Proficient in collecting and documenting detailed information to complete intake forms, ensuring accurate assessment for appropriate care or referral to treatment centers. Adept at serving as a liaison between psychiatrists, physician assistants, and clients to coordinate care and facilitate communication between appointments. Experienced in verifying insurance coverage, handling billing, and assisting clients with prescription refill requests, ensuring timely processing. Strong communication, organizational, and customer service skills, with a background in healthcare and mental health settings and large community brands such as KTVK 3TV.

Dedicated professional with experience supporting the Regional Disaster Cycle Services department. Skilled in facilitating the Recovery Services Client Care Program for the Red Cross, enabling clients to receive financial assistance and community resources quickly. Adept at supporting the recovery of disaster-affected individuals, households, and communities by providing referrals, advocacy, and financial aid through RC Care (case management system). Proven ability to enhance disaster recovery efforts and improve client outcomes through effective case management and support.

Creative and results-driven marketing professional with experience in brand creation, including logo design, color selection, and website development. Proven ability to create and execute targeted advertising campaigns across various social media platforms, cultivating brand loyalty and driving sales leads. Skilled in serving as a brand's digital ambassador, fostering meaningful online interactions, and providing exceptional customer service. Experienced in conducting training sessions to educate staff on social media best practices and compiling and analyzing key performance indicators (KPIs) to produce comprehensive monthly reports, tracking and evaluating campaign effectiveness.

Marketing professional with a proven track record in creating, implementing, and measuring successful marketing and social media campaigns. Skilled in educating and presenting best practices to staff, acting as the voice of the company’s social media accounts. Experienced project manager for branding initiatives, seamlessly integrating community, internet, TV, and event marketing components. Adept at serving as a voice and customer service liaison, ensuring effective internal and external communication for all managed projects.