Lori Hooker
Jarrell,TX
Summary
Hardworking Customer Service Representative bringing 10 years of experience meeting customer
needs via telecommuting roles. Skilled at listening to customers, meeting productivity targets and
maintaining current knowledge of company offerings. Offering empathy, reliability and enthusiasm for
satisfying customers.
Authorized to work in the US for any employer
Overview
13
13
years of professional experience
Work History
Administrative Assistant
ATX Movers, LLC
10.2017 - 01.2024
- Responsible for opening and closing business daily
- Scheduling, rescheduling and cancelling appointments for new customers, filing, sending mail and communicating with customer via email and phone
- Writing invoices, entering invoices into system.
Customer Service Representative
ACDI
08.2010 - 10.2021
- Maintained customer satisfaction with forward thinking strategies focused on addressing customer needs and resolving concerns
- Provided primary customer support to internal and external customers in fast-paced environment
- Offered advice and assistance to customers, paying attention to special needs or wants
- Responded to customer requests for products, services and company information
- Entered customer interaction details in software to track request, document problems and record solutions offered
- Cultivated customer loyalty, promoted repeat customers and improved sales
- Answered customer telephone calls promptly to avoid on-hold wait times
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction
- Recommended products or services to customers, thoroughly explaining details.
Education
High school diploma - General Studies
Northbrook High School
Houston, TXSkills
- Inbound and Outbound Calling (10 years)
- Administrative support
- Complaint resolution (10 years)
- Money Handling abilities
- Good listening skills (10 years)
- Creative problem solving
- Route dispatch (1 year)
- Multi-line phone talent (10 years)
- Communication Skills
- Account Management (5 years)
- Sales (1 year)
- Negotiation
- Clerical experience
- Microsoft Excel
- Word processing
- Customer service
- Microsoft Office
- Cash handling
- Cold calling
- Account management
Timeline
Administrative Assistant
ATX Movers, LLC
10.2017 - 01.2024
Customer Service Representative
ACDI
08.2010 - 10.2021
High school diploma - General Studies
Northbrook High School
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