Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant
Lori Hopper

Lori Hopper

Summary

Accomplished Mortgage Broker with a proven track record at Metro Mortgage Group, showcasing superior customer service and strong negotiation skills. Expert in enhancing loan approval rates and terms through strategic marketing and in-depth industry awareness. Achieved significant client base expansion by fostering collaborative teamwork and engaging effectively with clients and agents.

Overview

37
37
years of professional experience

Work History

Mortgage Broker

Metro Mortgage Group
12.2017 - Current
  • Managed loan pipelines efficiently, promptly addressing any issues or concerns that arose during the mortgage process.
  • Assisted clients in improving their credit scores and overall financial standing, increasing their chances of loan approval and favorable terms.
  • Collaborated with different lenders to find best possible deal for homebuyers.
  • Explained entire mortgage loan process to borrower.
  • Effectively communicate with all parties involved in transaction.

Residential Mortgage Loan Originator

JPhilips Mortgage
02.2007 - 11.2017
  • Worked with underwriters to fix application problems and resolve issues.
  • Collaborated with underwriters, processors, and other team members to resolve issues, ensuring smooth transactions for all parties involved.
  • Analyzed applicant financial data to determine eligibility for various loan products, tailoring recommendations based on individual needs.
  • Maintained up-to-date knowledge of industry regulations, changes, and trends to provide accurate advice to clients.

Residential Mortgage Loan Originator

Prime Lending
01.2005 - 02.2007
  • Worked with underwriters to fix application problems and resolve issues.
  • Collaborated with underwriters, processors, and other team members to resolve issues, ensuring smooth transactions for all parties involved.
  • Analyzed applicant financial data to determine eligibility for various loan products, tailoring recommendations based on individual needs.
  • Maintained up-to-date knowledge of industry regulations, changes, and trends to provide accurate advice to clients.

Residential Mortgage Loan Originator

First Mortgage Plus
01.2000 - 02.2005
  • Participated actively in weekly team meetings discussing market trends and sharing best practices among peers.
  • Assisted in the development of marketing materials targeting prospective borrowers, helping promote the company''s loan products effectively.
  • Interviewed applicants to assess loan requirements before suggesting offers.
  • Developed strong relationships with real estate agents, increasing referral business and expanding client base.
  • Attended networking events to build professional relationships within the local community, generating increased leads.
  • Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.

Team Lead Leasing Consultant

Jefferson Properties Inc-JPI
08.1987 - 01.1999
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
  • Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Assisted in recruitment to build team of top performers.

Education

Associate of Arts - Business Communication

Howard Community College
Columbia, MD
05-1985

Skills

  • Strong negotiation skills
  • Customer service and support
  • Superior customer service
  • Collaborative teamwork
  • Client engagement and assistance
  • Strategic marketing
  • In-depth industry awareness
  • Persistent Follow-up
  • Mortgage plan advising
  • Resourceful research
  • Agent and seller communications
  • Sales-savvy

Timeline

Mortgage Broker

Metro Mortgage Group
12.2017 - Current

Residential Mortgage Loan Originator

JPhilips Mortgage
02.2007 - 11.2017

Residential Mortgage Loan Originator

Prime Lending
01.2005 - 02.2007

Residential Mortgage Loan Originator

First Mortgage Plus
01.2000 - 02.2005

Team Lead Leasing Consultant

Jefferson Properties Inc-JPI
08.1987 - 01.1999

Associate of Arts - Business Communication

Howard Community College

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Lori Hopper