Lori Horton

Proven leader at Amy's Accessories, adept in Retail Operations Management and fostering customer relations, significantly enhanced efficiency and client retention. Skilled in budgeting and finance, alongside mentoring teams to exceed performance goals. Demonstrated excellence in streamlining processes, achieving a notable increase in repeat business through strategic customer relationship management and effective problem resolution. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.