Lori Hucek
Luxemburg
Summary
Administrator with a proven track record at Autumn Fields Senior Living, excelling in customer service and team leadership. Enhanced operational efficiency through strategic budget management and streamlined processes, resulting in improved resident satisfaction. Skilled in policy writing and adept at fostering collaboration among staff to achieve organizational goals.
Knowledgeable Administrator with solid background in administrative functions, including office management and staff coordination. Successfully streamlined office operations, enhancing productivity and efficiency. Demonstrated proficiency in problem-solving and maintaining effective communication within teams.
Overview
40
40
years of professional experience
1
1
Certification
Work History
Administrator
Autumn Fields Senior Living
09.2014 - 12.2024
- Managed daily administrative operations, ensuring smooth workflow and effective communication among staff and residents.
- Developed and implemented resident care plans, enhancing quality of life through personalized service.
- Oversaw scheduling for staff shifts, optimizing resource allocation to meet operational needs.
- Coordinated training programs for new employees, improving onboarding processes and team integration.
- Maintained compliance with health regulations and safety standards, conducting regular audits and inspections.
- Facilitated family engagement initiatives, strengthening community relations and addressing resident concerns effectively.
- Led efforts to enhance resident satisfaction through feedback collection and program adjustments based on input received.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Improved employee productivity with effective time management strategies for daily tasks.
- Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
- Coordinated company events and meetings to foster teamwork and boost employee morale.
- Reduced overhead costs through careful budget management and resource allocation.
- Enhanced internal communication by creating a centralized information hub accessible to all staff members.
- Enhanced data security measures, conducted regular system backups to prevent data loss.
- Facilitated communication between departments, ensuring smooth operation and timely completion of projects.
- Enhanced employee onboarding process, improving new hire satisfaction and reducing time to productivity.
- Streamlined invoice processing, reducing average payment turnaround time.
- Optimized supply chain logistics for office supplies, avoiding stockouts and excess inventory.
- Negotiated with vendors to secure more favorable terms, resulting in cost savings for office expenses.
- Developed and maintained up-to-date database of contacts, facilitating quick and efficient communication.
- Organized and executed quarterly staff training sessions, keeping team informed on latest administrative protocols and technology.
- Oversaw maintenance of office equipment, minimizing downtime due to malfunctions or repairs.
- Collected, arranged, and input information into database system.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated customer needs and feedback to drive product and service improvements.
- Generated reports detailing findings and recommendations.
- Devised and implemented processes and procedures to streamline operations.
- Developed effective improvement plans in alignment with goals and specifications.
Emergency Management Director
Kewaunee County
07.1997 - 09.2014
- Developed and implemented emergency management plans to enhance community preparedness and response efforts.
- Coordinated training programs for staff and volunteers, improving operational readiness during emergencies.
- Led crisis management exercises, fostering collaboration among local agencies and stakeholders.
- Analyzed disaster response data to identify areas for improvement in emergency operations.
- Managed recovery initiatives post-disaster, ensuring timely restoration of services and resources.
- Established partnerships with governmental and non-governmental organizations to strengthen regional emergency response capabilities.
- Oversaw budget allocations for emergency management projects, optimizing resource use across multiple initiatives.
- Advocated for policy changes to enhance community resilience against natural disasters and public health emergencies.
- Enhanced community preparedness by developing and implementing comprehensive emergency management plans.
- Contributed to the development of regional hazard mitigation strategies by participating in multi-agency planning initiatives.
- Managed budgets and resources efficiently, ensuring adequate funding for emergency management operations.
- Organized successful large-scale drills simulating various disaster scenarios, gauging organizational preparedness.
- Collaborated with local agencies for effective disaster response, streamlining communication and coordination.
- Evaluated existing policies and procedures, identifying areas for improvement to optimize emergency response capabilities.
- Led a team of professionals in managing emergencies, fostering a supportive work environment that prioritized safety.
- Developed contingency plans considering various factors such as population density, infrastructure vulnerabilities, and available resources.
- Developed strategic partnerships with businesses to enhance resource availability during crisis situations.
- Assessed potential risks within the community, creating tailored mitigation strategies based on regional needs.
- Increased public awareness on emergency procedures through educational programs and outreach events.
- Conducted regular training exercises to maintain staff readiness and evaluate the effectiveness of emergency plans.
- Established strong relationships with external partners for improved collaboration during crisis situations.
- Inspected facilities and equipment to determine operational and functional capabilities in emergency situations.
- Maintained current understanding of local, state and federal guidelines for emergency response.
- Facilitated emergency management training for staff and conducted emergency drills.
- Utilized comprehensive risk analysis to identify, assess and manage emergency management risks.
- Investigated practical and theoretical issues facing emergency services and identified effective resolutions.
- Reviewed operational plans from other locations to identify options for local systems.
- Applied for federal funding for emergency-management-related needs and administered and reported on progress of such grants.
- Kept informed of activities or changes that could affect likelihood of emergencies, factors that could affect response efforts and details of plan implementation.
- Improved realization of organizational objectives by effectively communicating department goals, organizational objectives and industry trends.
Business Office Manager
Dorchester Nursing Home
04.1985 - 07.1997
- Streamlined office operations, enhancing workflow efficiency and reducing administrative errors.
- Supervised billing and collections processes, ensuring timely payments and accurate financial reporting.
- Developed training programs for staff, improving service quality and compliance with regulations.
- Implemented budget management strategies, optimizing resource allocation across departments.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.
- Supported the growth of the business through targeted marketing initiatives and client outreach efforts.
- Implemented employee training programs, increasing overall staff competency and reducing skills gaps.
- Oversaw daily operations, identifying bottlenecks and implementing solutions to enhance workflow and productivity.
- Oversaw recruitment and onboarding process for new employees, ensuring smooth integration into company culture and workflow.
- Developed and enforced office policies to ensure compliance with industry regulations, maintaining high standard of operational integrity.
- Streamlined invoice processing to ensure timely payments to suppliers, improving relationships and trust with key partners.
- Standardized document handling procedures to enhance accessibility and retrieval times for critical information.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Monitored front areas so that questions could be promptly addressed.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Completed bi-weekly payroll for 150 employees.
Education
High School Diploma -
Luxemburg Casco High School
Luxemburg, WI05-1979
Skills
- Customer service
- Data entry
- Attention to detail
- Recordkeeping and file management
- Decision-making
- Team building and leadership
- Personable and approachable
- Team collaboration
- Employee supervision
- Financial oversight
Certification
- Certified in CPR, First Aid/Choking, Standard Precautions, Fire Safety
- Certificate of Administration thru WALA
Timeline
Administrator
Autumn Fields Senior Living
09.2014 - 12.2024
Emergency Management Director
Kewaunee County
07.1997 - 09.2014
Business Office Manager
Dorchester Nursing Home
04.1985 - 07.1997
High School Diploma -
Luxemburg Casco High School
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