Lori Hunter
Ahoskie,NC
Summary
Dynamic County Organizer with Advance Carolina, skilled in partnership development and community outreach initiatives. Achieved a 25% boost in volunteer engagement through strategic planning and effective communication. Proven track record in event coordination and civic education, fostering strong community relationships to drive impactful local initiatives.
Overview
12
12
years of professional experience
Work History
County Organizer
Advance Carolina
Ahoskie, North Carolina
05.2025 - Current
- Coordinated community outreach efforts to engage diverse populations.
- Developed strategic plans to mobilize volunteers for local initiatives.
- Facilitated workshops to educate residents about civic engagement opportunities.
- Collaborated with local organizations to strengthen community partnerships.
Property Manager
Excel Property Management LLC
Ahoskie, NC
04.2024 - 04.2025
- Oversaw operations of 2 senior 55+ properties, enhancing tenant satisfaction and achieving 95% occupancy across 70+ units.
- Managed daily operations for residents, optimizing rent collections and resolving service requests, while ensuring compliance with state inspections and tax credit requirements.
- Oversaw maintenance staff, enhancing service efficiency by 20% over six months.
- Managed accounts payable and receivable for property, improving cash flow by 15% through effective coordination with accounting and compliance teams.
County Organizer
Advance Carolina
Ahoskie, NC
09.2023 - 12.2024
- Cultivated community relationships, increasing volunteer base and leading collaborative campaigns to tackle pressing local issues.
- Facilitated one-on-one meetings to assess team members' interests and concerns, boosting engagement by 25%.
- Collaborated with local leaders to create a community-focused organizing agenda that increased participation on a regional level.
- Led 10+ county table meetings, boosting community collaboration and enhancing civic education for Hertford County participants.
- Developed and led 8+ events, engaging over 200 participants to raise awareness and promote statewide initiatives.
Harbor Coordinator
North Carolina Black Alliance
Ahoskie, NC
09.2023 - 12.2024
- Trained and mentored canvassers, boosting voter engagement effectiveness with hands-on support.
- Recruited and maintained relationships with both paid and volunteer canvassers, offering ongoing support, motivation, and feedback.
- Enhanced canvassing team performance by 20% through ongoing support and strategic progress monitoring.
- Streamlined material ordering and distribution, achieving 100% on-time availability for canvassing activities.
- Actively encourage neighborhood-focused canvassing initiatives to enhance community engagement and voter turnout.
Customer Service Manager-Office Manager
Baldwin Insurance Group LLC
Murfreesboro, NC
06.2022 - 09.2024
- Leveraged strategic relationships with key accounts to boost sales by 30% and enhance brand visibility in the marketplace.
- Elevated client satisfaction by swiftly resolving 95% of inquiries, ensuring top-tier service quality.
- Efficiently processed over 200 invoices monthly and managed accounts payable and receivable, improving cash flow by 15%.
- Analyzed customer service policies, resulting in a 20% improvement in efficiency through targeted recommendations.
- Researched industry best practices, implementing three new strategies that boosted Customer Service efficiency by 20%.
- Successfully managed over 200 accounts payable and receivable transactions monthly, ensuring timely processing and accurate record-keeping.
- Streamlined resolution of billing discrepancies, enhancing customer satisfaction by 30% within three months.
Customer Service Specialist
FerrellGas
Ahoskie, NC
08.2021 - 06.2022
- Managed multi-line phone systems and utilized Microsoft Office and G Suite to streamline operations, improving efficiency by 20%.
- Leveraged consultative techniques to analyze customer needs and made 50+ strategic referrals, boosting partner engagement by 15%.
- Utilized targeted sales strategies to boost customer engagement by 30% and tailor solutions to exceed individual needs.
- Successfully signed up 30+ new customers per shift while managing 75+ calls, enhancing customer experience and retention.
- Boosted team productivity by 30% through streamlined processes and enhanced collaboration strategies.
- Optimized Salesforce CRM to boost inter-department collaboration, increasing project efficiency by 25%.
Order Processing Specialist
TransTech Energy, LLC
Rocky Mount, NC
07.2017 - 08.2021
- Reviewed and analyzed Purchase Orders/Sales Agreements to ensure compliance, leading to a 20% reduction in documentation errors.
- Resolved 95% of sales tax inquiries within 24 hours, ensuring compliance and customer satisfaction.
- Partnered with the Controller and CFO to resolve 95% of contract term issues, boosting compliance and clarity in agreements.
- Facilitated collaboration between Finance and Sales teams to define essential contract language, enhancing order accuracy by 20%.
- Processed over 150 customer orders monthly in Syteline, enhancing order accuracy by 25% through streamlined setup procedures.
- Facilitated the setup of 200+ item numbers, enhancing inventory tracking efficiency by 40%.
Billing Administrator
Lambert's Cable Splicing
Rocky Mount, NC
04.2013 - 07.2018
- Managed multi-million dollar contracts with CenturyLink and Verizon, enhancing service delivery and client satisfaction by 30%.
- Managed billing and invoicing for 10+ subcontractors, ensuring accurate reconciliation and timely submissions that improved cash flow by 20%.
- Acted as primary liaison for 3 regions, enhancing communication with 10 billing clerks daily, improving accuracy by 15%.
- Spearheaded updates to 10+ billing reconciliation reports, increasing accuracy by 25% and reducing processing time by 15%.
- Enhanced billing accuracy by identifying and resolving inconsistencies, updating records daily and improving team compliance by 20%.
- Efficiently processed over 100 check requests and billing credits daily, enhancing financial accuracy.
- Successfully managed 30+ and 60+ day accounts, proactively resolving client issues and enhancing satisfaction by 15%.
- Trained 15 new staff members on tailored processes and procedures for each dedicated client, enhancing service delivery.
- Managed weekly payroll for 50+ in-house and subcontractor employees, ensuring accuracy and timely processing.
- Conducted training and evaluations for 20+ new staff across field offices in NJ, VA, PA, and MD, enhancing team performance by 30%.
Education
Bachelor of Science - Mass Communications
North Carolina A & T State University
Greensboro, NC05.2001
Skills
- Partnership development
- Business growth strategies
- Billing adjustments and refunds
- Inter-department collaboration
- Process optimization
- Effective communication
- Results-oriented mindset
- Relationship building
- Customer relationship management
- Analytical problem solving
- Administrative procedures
- Customer account management
- Customer satisfaction strategies
- Payroll management
- Property oversight
- Team supervision
- Community outreach initiatives
- Volunteer mobilization efforts
- Civic education programs
- Event coordination
Timeline
County Organizer
Advance Carolina
05.2025 - Current
Property Manager
Excel Property Management LLC
04.2024 - 04.2025
County Organizer
Advance Carolina
09.2023 - 12.2024
Harbor Coordinator
North Carolina Black Alliance
09.2023 - 12.2024
Customer Service Manager-Office Manager
Baldwin Insurance Group LLC
06.2022 - 09.2024
Customer Service Specialist
FerrellGas
08.2021 - 06.2022
Order Processing Specialist
TransTech Energy, LLC
07.2017 - 08.2021
Billing Administrator
Lambert's Cable Splicing
04.2013 - 07.2018
Bachelor of Science - Mass Communications
North Carolina A & T State University