Lori Hutchinson
Gonzales,LA
Summary
More than 20 years’ successful office and insurance experience in customer service and support with recognized strengths in, problem-solving and troubleshooting, staff support, and implementing proactive procedures and systems to avoid problems. Possess solid organizational and computer skills. Team player; ability to train, motivate, and mentor co-workers. Ready to pitch in and take on extra tasks where needed. Solid performer who can be relied upon to use good judgment. Excellent attendance and audit records and a current licensed Louisiana Property & Casualty Insurance Producer
Overview
19
19
years of professional experience
Work History
Senior Underwriter II
Louisiana Citizens Property Insurance
Metairie, LA
06.2022 - 06.2026
- Reviewed and approved quotes, applications, and inspections; endorsed, canceled, and non-renewed policies to ensure compliance and risk management.
- Provided guidance to insured and agents on laws, rules, procedures, and guidelines.
- Provided customer service support by managing billing phone queues efficiently.
- Assist with customer service and billing phone queues.
Underwriter
FedNat / Maison Insurance
Sunrise, FL
07.2015 - 06.2022
- Reviewed and approved quotes, applications, and inspections; endorsed, canceled, and non-renewed policies for Maison, FedNat, & Monarch in Louisiana, Texas, and Florida, ensuring compliance and risk management.
- Assisted with customer service and billing inquiries for Maison, FedNat, & Monarch policies in Louisiana, Texas, and Florida, enhancing client satisfaction and operational efficiency.
- Supported Chief Underwriting Officer in preparing reports, office manuals, guidelines, and managing Depopulation Rounds with LA Citizens, contributing to streamlined operations and regulatory adherence.
Underwriter
RPS / First Premium Insurance
Covington, LA
05.2007 - 07.2015
- Reviewed and evaluated applications and endorsements for personal lines, ensuring compliance and accuracy as a Service Provider for Louisiana Citizens.
- Provided guidance to insured and agents on laws, rules, procedures, and guidelines.
- Supervised and trained 40 employees in Call Center during Hurricane Isaac, enhancing team readiness and service delivery.
- Supported Claims department by processing documents and facilitating communication among team members. - processed, organized, and mailed Settlement Statements (regular and certified letters) to 3,000+ insureds. Quickly and effectively solve customer challenges.
Skills
- Analyzing data
- Underwriting
- Relationship building
- Training
- Policy evaluation
- Client relations
- Risk analysis
- Attention to detail
- Microsoft Office
References
Available upon request.
Timeline
Senior Underwriter II
Louisiana Citizens Property Insurance
06.2022 - 06.2026
Underwriter
FedNat / Maison Insurance
07.2015 - 06.2022
Underwriter
RPS / First Premium Insurance
05.2007 - 07.2015