Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Lori Hyre

Buford,GA

Summary

People-oriented Shift Leader successful at executing new initiatives. Committed to creating workplace culture consistent with organization's mission and values. Continuously evaluates operations for safety concerns and implements strategies to reach targets.

Overview

26
26
years of professional experience

Work History

Assistant Store Manager

Starbucks
Suwanee, GA
05.2024 - Current
  • Prioritized and planned by building effective schedules that allowed for the Starbucks Experience to be delivered during all day parts.
  • Built a diverse team and created a workspace that allows multiple perspectives to be heard.
  • Enhanced operational performance by developing effective business strategies, systems, and procedures.
  • Used business analysis to achieve fiscal excellence by making decisions based on P&L reports.
  • Grew the Customer Connection score of 26 to an all-time high of 68.
  • Has maintained a 70+ average Store Operations score since mid-summer.
  • Developed 1 barista to a Shift Supervisor.
  • Collaborated with peers to support each other, inspire change, and overcome obstacles.

Shift Supervisor

Starbucks
Buford, Georgia
11.2021 - Current
  • Provided on-the-job training to new staff members.
  • Ensured all safety and sanitation regulations were met throughout the shift.
  • Conducted weekly inventory of supplies, equipment, and food items.
  • Resolved customer complaints in a timely manner.
  • Developed strategies for improving operational efficiency and customer service levels.
  • Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Monitored inventory levels and placed daily and weekly orders to restock shelves.
  • Provided coaching and guidance to team members when necessary to improve performance.
  • Evaluated metrics to ensure a passion of excellence.
  • Implemented the Starbucks mission and vision of "inspiring and nurturing the human spirit" through compassionate leadership.
  • Counseled and evaluated baristas to promote growth, efficiency, morale, and deep interdependence.

Guest Experience Manager

Cava
Buford, GA
08.2021 - 11.2021
  • Developed team through accountability and support.
  • Developed culinary leads to own food safety and quality standards.
  • Maintained a safe and hazard-free working environment.
  • Resolved conflicts between team members in an effective manner.
  • Oversaw food and beverage management, including inventory, ordering, and budgeting.
  • Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.

Catering Manager

Panera Bread
Buford, GA
11.2017 - 08.2021
  • Assigned tasks to team members based on their strengths and skill sets.
  • Created work schedules for staff while adhering to labor laws and budget constraints.
  • Communicated clearly with employees regarding job duties, expectations, and policies.
  • Created marketing campaigns for catering services and monitored their effectiveness.
  • Resolved customer complaints promptly and professionally while maintaining good relations with clients.
  • Coordinated sales tracking and customer satisfaction through daily use of Panera's tools and resources including Salesforce.
  • Responsible for $250,000 in yearly catering sales at the highest volume store in the market.

Internal Auditor

Sweet Tomatoes
Saint Charles, IL
09.1999 - 10.2001
  • Analyzed financial data and prepared reports outlining findings and recommendations.
  • Conducted risk assessments to identify potential areas of fraud or non-compliance.
  • Identified discrepancies in financial documents, investigated causes, and proposed solutions.
  • Supported general managers in the market to lead district-wide compliance with local health department and Ecosure audits.
  • Completed monthly financial audits.
  • Maintained oversight over all finances through weekly and monthly P&L.

Store Manager/Volunteer Coordinator

A Gift For Teaching
Winter Park, FL
05.1998 - 08.1999
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Monitored inventory levels and placed orders to restock shelves.
  • Organized promotional events to increase product awareness.
  • Recruited, trained and supervised all volunteers.
  • Created weekly work schedules for store personnel.
  • Created and designed all retail displays showing products.
  • Worked closely with team to coordinate volunteer appreciation functions and donor events.

Education

High School Diploma -

Zephyrhills High School
Zephyrhills, FL
05-1992

Bachelor of Arts - Business, DNF

Saint Leo University
Saint Leo, FL

Skills

  • Customer-Oriented
  • Partner-Centered Communication
  • Passion to Uphold Company Missions and Values
  • Self-Motivated
  • Labor and Food Cost Control

Accomplishments

  • Achieved 70 Customer Connections Score for multiple weeks in a row.
  • Our 52 Week Average CC was 58.
  • Our 52 Week Average Store Operations was 77.
  • Grew sales from mid-40,000's to over 70,000.
  • Drive-thru Out-The-Window times were routinely under 50.

Timeline

Assistant Store Manager

Starbucks
05.2024 - Current

Shift Supervisor

Starbucks
11.2021 - Current

Guest Experience Manager

Cava
08.2021 - 11.2021

Catering Manager

Panera Bread
11.2017 - 08.2021

Internal Auditor

Sweet Tomatoes
09.1999 - 10.2001

Store Manager/Volunteer Coordinator

A Gift For Teaching
05.1998 - 08.1999

High School Diploma -

Zephyrhills High School

Bachelor of Arts - Business, DNF

Saint Leo University

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