Lori jackson

• Drive lead conversion by effectively transforming potential group travel inquiries into confirmed bookings.
• Negotiate and secure favorable contracts and terms with luxury hotel partners, maximizing value for clients and the company.
• Cultivate a positive and seamless client experience throughout the entire booking process, from initial contact to contract finalization.
• Contribute to the development and implementation of strategic group sales initiatives to achieve and exceed revenue targets.
• Conduct ongoing market research to identify emerging trends and new opportunities within the group travel sector.
• Develop and deliver compelling sales proposals and presentations tailored to prospective clients' needs.
• Utilize CRM systems to efficiently manage client interactions, track sales activities, and maintain accurate records.
• Coordinate all logistical elements for group bookings and events, ensuring smooth and efficient execution.

Collaborate effectively with sales team members and other relevant departments to ensure cohesive and successful outcomes

• Exceeded team average for sales closing ratio, consistently converting leads into confirmed bookings.
• Cultivated and maintained strong customer relationships by proactively identifying and addressing individual needs.
• Leveraged social media platforms to strategically promote travel offers and successfully generate qualified sales leads.
• Actively participated in promotional events to enhance brand visibility and achieve assigned sales targets.
• Provided support for online day-to-day operations and executed administrative tasks with a focus on process accuracy.
• Managed comprehensive logistics for both domestic and international group travel arrangements.

• Served as a dedicated new hire trainer and mentor, Quality Assurance specialist, and Team Subject Matter Expert (SME).
• Facilitated team meetings, disseminated critical updates, and provided individualized coaching with constructive feedback.
• Managed the full spectrum of disability and leave services, acting as the primary point of contact for employee inquiries.
• Provided comprehensive case management in adherence to all relevant state and local regulations, skillfully handling employee relations matters.
• Evaluated and processed employee case documentation with empathy and accuracy, approving or denying requests as appropriate.
• Efficiently resolved employee queries utilizing internal documentation and escalated complex issues as necessary.
• Managed customer absence claims from initiation to resolution, ensuring all tasks and decisions were completed within established SLAs.
• Accurately assessed new claims, applied correct classifications, and communicated timely updates to employees.
• Contributed to a Special Project Team focused on Disability and Leave Services Accommodations.

• Oversaw all facets of group travel, including strategic itinerary development, effective contract negotiation, and successful sales execution.
• Escorted travel groups foster positive long-term relationships that contribute to repeat business and increased sales.
• Mentored and trained newly hired staff, resulting in enhanced staff development and improved overall team productivity.
• Managed administrative logistics for large-scale travel events, encompassing contract execution, booking management, and marketing initiatives.
• Cultivated a loyal client base through active listening, thorough research, and effective budget management.
• Arranged diverse travel accommodations for a wide range of clients, including groups, couples, executives, and individuals with special needs.
• Capitalized on emerging industry and market trends to enhance business opportunities and strengthen customer relationships.
• Managed branch purchasing, participated in the recruitment and screening of potential employees, and supported company meetings and presentations.
• Conducted staff training on travel file policies and procedures, performed internal audits to ensure compliance, and managed office procurement and supply ordering.
• Managed invoices and accounts payable processes.