Lori Jaggers
Part-time Customer Service
Pittsboro,IN
Summary
Focused individual with a background ensuring that Customer service skills are top notch with oral and written communication. To provide active listening and analytical problem-solving skills. Enhanced customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions.
Overview
87
87
years of professional experience
Work History
Marketing Manager
Scott Construction Co., Inc
Thorntown, IN
05.1989 - 08.2010
- Assessed marketing copy, art comps and final designs and compared with established specifications.
- Capitalized on industry and marketplace trends to strategize marketing solutions and enhance business operations.
- Developed consumer-tailored print marketing materials for targeted distribution.
- Coordinated meetings between project members and clients to develop ideas, discuss progress and set goals.
- Managed marketing budget and associated P&L to develop and execute marketing strategies, budgets, and sales plans for business segments.
- Reviewed historical data and secure customer information to advise strategic campaign development.
Accounts Payable Clerk
Scott Construction Co., Inc
Thorntown, IN
05.1989 - 08.2010
- Prepared vendor invoices and processed incoming payments.
- Reported financial data and updated financial records in ledgers and journals.
- Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
- Reconciled processed work by verifying entries and comparing system reports to balance numbers.
Accounts Receivable Clerk
Scott Construction Co., Inc.
Thorntown, IN
05.1989 - 08.2010
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Used accounting software to reconcile accounts, track income and generate invoices.
- Leveraged computerized accounting software to create and maintain accurate customer account records.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
- Tracked invoices, receipts and deposit slips to generate monthly fiscal statements.
- Prepared and mailed invoices to customers, processed payments and documented account updates.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Developed monthly, quarterly and annual profit and loss statements and balance sheets.
- Presented audit findings to accounting manager after reviewing results and paperwork.
Title registration for fleet vehicles
Pearson Ford
Zionsville, IN
02.2011 - 08.2012
- Maintained accurate driver information for delivery scheduling.
- Provided all drivers with pertinent safety materials regarding rules and regulations.
- Documented equipment transfers and sales details for accurate record keeping.
Office Assistant
Creek Side OB/GYN
Lebanon, IN
03.2010 - 02.2011
- Delivered clerical support by handling range of routine and special requirements.
- Developed correspondence letters, memos and emails.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Interacted with customers by phone, email or in-person to provide information.
School Bus Driver
Western Boone Community School Corp
Thorntown, IN
08.1987 - 05.2005
- Maintained Indiana driver's license to enable legal operation of school buses for student transport, field trips and other purposes.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Transported passengers safely along prescribed routes according to tight schedules.
- Obeyed federal, Indiana and local traffic laws and regulations to enable safe transportation outcomes for participants.
- Assessed bus condition and maintained brakes, wipers, gas levels and cleanliness.
- Held special assemblies to explain rules and emergency bus procedures to students.
- Drove bus along assigned route, picking up students.
Dental Assistant
Dr. Michael McDonald DDS
Lebanon, , IN
06.1984 - 08.1987
- Educated patients by giving oral hygiene, plaque control and postoperative instructions.
- Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
- Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water and mixing materials for fillings, casts and impressions.
- Staged tray for procedures by arranging dental instruments and equipment.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Supported dentists during procedures, assisting dental fillings, permanent and temporary crowns and sealants.
- Took dental images following strict patient protection rules, applying lead aprons.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
Education
Expanded Duties - Expanded Duties
Indiana University School of Dentistry
Indianapolis, IN10.1984
Associate of Science - Dental Assisting
J. Everett Light Career Center
Indianapolis, IN05.1983
Skills
- Service Improvement Analysis
- Inventory Oversight
- Service Provider Communication
- Fleet Inspections
- Customer Service
- Equipment Inspections
- Detail-Oriented
- Time Management
Timeline
Title registration for fleet vehicles
Pearson Ford
02.2011 - 08.2012
Office Assistant
Creek Side OB/GYN
03.2010 - 02.2011
Marketing Manager
Scott Construction Co., Inc
05.1989 - 08.2010
Accounts Payable Clerk
Scott Construction Co., Inc
05.1989 - 08.2010
Accounts Receivable Clerk
Scott Construction Co., Inc.
05.1989 - 08.2010
School Bus Driver
Western Boone Community School Corp
08.1987 - 05.2005
Dental Assistant
Dr. Michael McDonald DDS
06.1984 - 08.1987
Expanded Duties - Expanded Duties
Indiana University School of Dentistry
Associate of Science - Dental Assisting
J. Everett Light Career Center
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