Lori Jenkins
Murray,KY
Summary
Accomplished 911 Telecommunications Director with a proven track record at Trigg County E911, adept in quick decision-making and effective collaboration with emergency service agencies. Demonstrates exceptional verbal communication and project management skills, significantly enhancing emergency response operations. Expert in compliance standards and technology upgrades, ensuring streamlined, efficient protocols.
Overview
13
13
years of professional experience
Work History
911 Telecommunications Director
Trigg County E911
Cadiz, Ky
04.2018 - Current
- Gathering and relaying accurate information via telephone and radio, and employing active listening strategies with callers.
- Coordinating with emergency service agencies, working closely with representatives of each agency to ensure their needs are met, and their concerns are addressed.
- Personnel maintenance, including interviewing, hiring, scheduling, and payroll.
- Coordinating and overseeing ongoing training and certification of dispatch staff, maintaining communications and other equipment to ensure compliance with FCC, FBI, state, and local regulations, as well as negotiation and administration of maintenance agreements.
- Developing and maintaining updates to departmental policies and procedures.
- Ensures the procedures comply with local and state regulations.
- Grant writing and submission at the state and federal level for funding new technology and equipment to the goal of standardization of communications equipment and procedures to improve emergency communications.
911 Telecommunications Operator
Trigg County E911
Cadiz, Ky
12.2016 - Current
- Receive information via telephone and over radio waves
- Listen to the caller carefully
- Offer calm guarantee to distressed and angry callers
- Relay facts and figures accurately
Telecommunications Operator
Calloway County Sheriff’s Office
Murray, KY
09.2013 - 12.2016
- Received information via telephone and over radio waves
- Listened to the caller carefully
- Offered calm guarantee to distressed and angry callers
- Relayed facts and figures accurately
- Operated a two-way radio to communicate emergencies to police officers in areas in distress
- Handled and screened incoming calls by communicating with crime victims and witnesses and requesting police assistance
- Handled emergencies by using sound judgment and good verbal skills
- Coordinated response of ambulances, Fire and public safety units to emergency sites or in-progress crime situations
Telecommunications Operator
Murray State Public Safety
Murray, KY
05.2012 - 08.2013
- Took emergency telephone calls
- Dispatched calls to appropriate personnel
- Prioritized incoming emergent and non-emergency phone calls
- Determined nature and location of the phone call
- Monitored and coordinated emergency dispatch activity
- Maintained security and confidentiality of all files and equipment
- Created and maintained logs
- Received information via telephone and over radio waves
- Offered calm guarantee to distressed and angry callers
- Relayed facts and figures accurately
Education
Criminal Justice Executive Development
Department of Criminal Justice Training
Richmond, KY12-2024
Telecommunicator -
Department of Criminal Justice Training
Richmond, KY11.2024
High School - General Studies
Calloway County High School
Murray, KY01.2005
Skills
- Quick decision-making
- Collaboration with agencies
- Verbal and written skills
- Project Management
- People Management
- Budget Management
- Compliance standards
- Records Management
- Budget planning
- Problem solving
References
Hollis Alexander
Former Judge Executive I Trigg Co Fiscal Court
Phone: (270)350-0578
Keith Jones
Service Technician I Supply Solutions
Phone: (270)227-2107
Jason Meador
EMS Director I Trigg Co Hospital Ambulance
Phone: (270)206-0362
Email: jmeador@trigghospital.org
Timeline
911 Telecommunications Director
Trigg County E911
04.2018 - Current
911 Telecommunications Operator
Trigg County E911
12.2016 - Current
Telecommunications Operator
Calloway County Sheriff’s Office
09.2013 - 12.2016
Telecommunications Operator
Murray State Public Safety
05.2012 - 08.2013
Criminal Justice Executive Development
Department of Criminal Justice Training
Telecommunicator -
Department of Criminal Justice Training
High School - General Studies
Calloway County High School
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