Lori Jenkins
Farmers Branch,TX
Summary
A self-starter and strong leader able to function efficiently with all levels of personnel, complete multiple task with timeliness and accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. High-performing, outgoing, hands-on travel professional, bringing valuable relationship building, and years of experience.
Overview
12
12
years of professional experience
Work History
Senior Travel Consultant
Onriva
Foster City , CA
05.2023 - 10.2023
- Assessed client needs and recommended appropriate products and services to meet preferences and budget.
- Conducted research and prepared meticulous travel itineraries complete with pricing, accommodation, airfare, car and hotel information.
- Handled sensitive personal data with discretion.
- Used Salesforce to create and update client electronic records.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
Rural Mail Carrier
United States Post Office
Grapevine, TX
07.2021 - 05.2023
- Sorted mail according to order of address appearance for easy access in field.
- Maintained records on customers with mail forwarding and change of address requests.
- Conducted daily maintenance and safety checks on delivery vehicles, limiting service delays and disruptions.
- Delivered mail and packages to customers on prescribed route.
- Signed and received mail with signature requirements upon delivery and loading.
- Organized mail ahead of delivery runs for correct routing.
- Delivered mail daily to over 500 residential houses.
- Collaborated with team members to efficiently case/deliver routes that were down.
- Remained physically fit to safely lift and transport packages weighing up to 70 pounds.
Senior Loan Processor
Mr Cooper
Farmers Branch , TX
09.2020 - 03.2021
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Coordinated closing process with attorneys, title companies, and government clerks.
- Reviewed 50 + loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Contacted customers via mail, telephone and email to relay acceptance or rejection of applications.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Evaluated approvals against established bank and government lending standards.
Senior Travel Consultant
BCD Travel
Irving, TX
05.2011 - 03.2020
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Arranged travel accommodations for groups, and corporate clients.
- Organized and accurate travel itineraries for high-level clients, celebrities, and business executives.
- Communicated benefits and information regarding international travel insurance with clients and obtained best rates, increasing repeat business 100%.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
- Maintained consistent record of completing projects in accordance with schedule and budget requirements.
- Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
- Assessed client needs and recommended appropriate products and services to meet preferences and budget.
- Provided both inbound and outbound customer service to corporate travel clients and serviced all needs from flight and hotel to vehicle rentals trough SABRE and other proprietary travel software systems.
Education
BBA - Sports Marketing And Management
Northwood University
Cedar Hill, TX05.2015
Associate of Science - General Studies
North Lake College
Irving, TX05.2005
Certification - Tourism And Travel Management
International Aviation Travel Academy
Dallas, TX07.1997
Skills
- Meticulous
- Relationship Building
- Verbal and Written Communication
- Decision Making
- Customer Service
- Presentations and Public Speaking
- Efficient in Prioritizing and Task Management
- Travel Bookings Processes
- Group, International and Domestic Travel
- Accurate Documentation
Timeline
Senior Travel Consultant
Onriva
05.2023 - 10.2023
Rural Mail Carrier
United States Post Office
07.2021 - 05.2023
Senior Loan Processor
Mr Cooper
09.2020 - 03.2021
Senior Travel Consultant
BCD Travel
05.2011 - 03.2020
BBA - Sports Marketing And Management
Northwood University
Associate of Science - General Studies
North Lake College
Certification - Tourism And Travel Management
International Aviation Travel Academy
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