Lori Johns
Waldorf,VA
Summary
Seasoned collaborator, personable business professional. Senior Data Analyst with knowledge in data research, warehousing, process validation and business needs analysis. Proven to understand customer requirements and translate into actionable project plans. Dedicated and hard-working with passion for Big Data.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Senior Network Services Analyst
Independence Blue Cross Blue Shield
01.2016 - Current
- Created and automated over 100 data visualizations to present insights and tell compelling stories.
- Analyzed large amounts of data to identify trends and find patterns, signals, and hidden stories within data.
- Performed root-cause analysis on data-related system problems to recommend or execute corrective action.
- Leveraged text, charts, and graphs to communicate findings in understandable format.
- Used business objects, business intelligence, and other reporting tools to extract data from data solutions and data warehouses.
- Assessed large datasets, drew valid inferences, and prepared insights in narrative or visual forms.
- Developed and implemented data collection systems and other strategies to optimize statistical efficiency and data quality.
- Managed key tasks and resources to achieve cost, schedule, and strategic growth initiatives.
- Interpreted business questions and collaborated with engineering teams to identify data sources.
- Identified, reviewed, and evaluated data management metrics to recommend ways to strengthen data across enterprise.
- Utilized data visualization techniques to present and explain complex data sets.
- Generated standard and custom reports to provide insights into business performance.
- Developed customized reports, summarizing and presenting data in visually appealing format for over twenty-thousand members
- Designed and developed data pipelines to acquire, clean, and process data.
- Created dashboards to monitor and track key performance indicators.
- Created data models to support decision-making processes.
- Updated and developed scripts and queries to extract and analyze data from multiple sources.
- Assisted with creating data cubes and OLAP models to improve data analysis.
- Optimized data access and storage to improve performance of analytics systems.
- Deployed predictive analytics models to forecast future trends.
- Developed and maintained data warehouses and data marts to support business operations.
- Collaborated with stakeholders to identify business needs and data sources.
- Identified patterns and trends in large data sets and provided actionable insights.
- Developed and implemented data governance policies and procedures.
- Generated ad-hoc reports to evaluate specific business requirements.
- Developed complex dashboard and reporting tools to track business performance metrics.
Network Services Analyst
Independence Blue Cross
01.2008 - 01.2016
- Produced monthly reports using advanced Excel spreadsheet functions.
- Identified, analyzed and interpreted trends or patterns in complex data sets.
- Utilized data visualization tools to effectively communicate business insights.
- Participated in requirements meetings to understand business needs.
- Used statistical methods to analyze data and generate useful business reports.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Extracted and interpreted data patterns to translate findings into actionable outcomes.
- Upheld security and confidentiality of over five thousand gigabytes documents and data files within area of responsibility.
- Collaborated with over 20 business-unit leaders to identify and prioritize problems.
- Oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards.
- Developed diagrams to describe and lay out logical operational steps.
- Offered input for complex documents to support client-ready final versions.
- Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
- Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
- Analyzed existing systems and databases and recommended enhancements to solve business needs
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Collaborated with upper management to drive strategy and implement over fifty new processes.
- Synthesized complex analytics-derived insights into easy-to-understand, actionable recommendations for business users.
- Designed and implemented tools to support strategic value chain optimization initiatives.
- Analyzed transactions to build logical business intelligence model for real-time reporting needs for two million customers
- Developed required policies and procedures that reflected actual goals, tasks and workflows, while meeting all regulatory compliance requirements.
- Worked with business intelligence software and various reports to glean insights into trends and prospects.
- Documented effective and replicable methods for extracting data and organizing data sources.
- Tested data prediction algorithms based on historical data.
Senior Research Analyst
Independence Blue Cross
03.1999 - 01.2008
- Analyzed large volume of data to identify patterns, trends and correlations.
- Prepared detailed reports summarizing research findings for over 1500 customer files and made and recommendations for further action.
- Conducted in-depth qualitative and quantitative research to identify trends and generate insights.
- Interpreted data and made recommendations from findings.
- Created and maintained database to store research data.
- Created visualizations to present research data for 5,000 case findings and reported findings to stakeholders.
Education
Bachelor of Science - Sociology
University of Pittsburgh - Johnstown
Johnstown, PA05.1991
Skills
- Trend Forecasting
- Information Gathering
- Documentation and Reporting
- Root Cause Analysis
- Report Preparation
- Strategic Planning
- SQL and Databases
- Data Research and Validation
- Continuous Improvement
- Data Integrity Assurance
Accomplishments
- Promoted to Lead Network Analyst after just [Number] months at the company, with increased responsibilities and a [Number]% increase in pay.
- Documented and resolved [Issue] which led to [Results].
Certification
- [Area of certification] Training - [Timeframe]
Timeline
Senior Network Services Analyst
Independence Blue Cross Blue Shield
01.2016 - Current
Network Services Analyst
Independence Blue Cross
01.2008 - 01.2016
Senior Research Analyst
Independence Blue Cross
03.1999 - 01.2008
Bachelor of Science - Sociology
University of Pittsburgh - Johnstown
- [Area of certification] Training - [Timeframe]
Similar Profiles
Lonnie ShepardLonnie Shepard
Senior Customer Service Representative at Independence Administrators Blue Cross Blue ShieldSenior Customer Service Representative at Independence Administrators Blue Cross Blue Shield
Crystal BrownCrystal Brown
Business System Analyst at Blue Cross Blue Cross Blue Shield of Tennessee (Facets Billing)Business System Analyst at Blue Cross Blue Cross Blue Shield of Tennessee (Facets Billing)
Juan SaenzJuan Saenz
Health Insurance Agent at Florida Blue - Blue Cross Blue Shield Of FloridaHealth Insurance Agent at Florida Blue - Blue Cross Blue Shield Of Florida