Lori Johnson
Kane,PA
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals, and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Overview
20
20
years of professional experience
Work History
Operations Associate
HR Block
Kane, PA
04.2022 - Current
- Maintained and prioritized to-do-list and followed up to complete tasks on-time.
- Communicated with internal personnel to provide status updates for both shipping and receiving dates.
- Collaborated with peers and other business areas to leverage best practices.
- Operated pallet jack to move unloaded goods to correct locations in warehouse.
Team Leader
HR Block
Westfield, NY
10.2021 - 04.2022
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Led team members while providing exceptional customer service.
Assistant Team Leader
HR Block
Westfield, NY
12.2020 - 05.2021
- Delegated daily tasks, addressed employee questions, and resolved scheduling issues.
- Addressed customer service overflow to reduce complaints.
- Used advanced features of Microsoft Office to complete necessary reports for senior management review.
- Set incentives and realistic targets associates could achieve.
- Oversaw inventory supply to maintain fully stocked shelves during high volume sales periods.
- Managed team workload to reach targets for specific tasks.
- Worked with proprietary software to reduce Client issues and increase productivity.
- Used advanced features of Microsoft Office to complete all necessary reports for senior management review.
- Managed team workload to reach production targets.
Front Desk Associate
Econo Lodge /Dunkirk Hospitality
Fredonia, NY
07.2018 - 12.2020
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Promoted local entertainment and sporting events and offered details to assist patrons.
- Used computer system to process reservations, check-ins and check-outs.
Technician
BUFFALO LUBE
Fredonia, NY
10.2017 - 02.2018
- Helped improve relationships with female customers to make their visit more enjoyable.
- Trained to perform various preventative maintenance services on vehicles.
Assistant Team Leader
CROSBY'S
Westfield, Fredonia, NY
04.2015 - 10.2017
- Created staff schedules, approved requested time off, and updated reports.
- Delegated daily tasks, addressed employee questions, and resolved scheduling issues.
- Supervised 5 co-workers.
- Covered shift shortages for any shifts to keep production schedule on time.
- Oversaw inventory supply to maintain fully stocked shelves during high volume sales periods.
- Managed team workload to reach targets for specific tasks.
Floor Lead
WALGREENS
Ocala, Fl.
03.2014 - 03.2015
- Received deliveries, scanned products for inventory and worked back stock onto sales floor.
- Supervised other employees to ensure work was completed.
- Performed cash drawer reconciliation and price changes nightly.
07.2012 - 03.2014
- Assisted in the hiring, scheduling and training of employees.
- Gained practical, hands-on knowledge of book keeping, ordering and inventory of merchandise.
- Worked to deliver a high standard of customer service to our patrons.
General Laborer
JAMESTOWN PLASTICS
Brocton, NY
09.2001 - 07.2012
- Worked on assembly lines packaging parts, including inspection.
- Ran the pedal car department.
Education
General diploma -
Westfield Academy And Central School
Skills
- Client Service
- Account management
- Cash Handling
- Daily workflow improvement
- Performance improvement
- Customer Focused
- Personnel Management
- Clerical Support
Accomplishments
I have taken and successfully past the Tax Pro course. I am dedicated to continuing my education and increasing my tax preparer level.
Timeline
Operations Associate
HR Block
04.2022 - Current
Team Leader
HR Block
10.2021 - 04.2022
Assistant Team Leader
HR Block
12.2020 - 05.2021
Front Desk Associate
Econo Lodge /Dunkirk Hospitality
07.2018 - 12.2020
Technician
BUFFALO LUBE
10.2017 - 02.2018
Assistant Team Leader
CROSBY'S
04.2015 - 10.2017
Floor Lead
WALGREENS
03.2014 - 03.2015
07.2012 - 03.2014
General Laborer
JAMESTOWN PLASTICS
09.2001 - 07.2012
General diploma -
Westfield Academy And Central School
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