Lori Johnson

Medical Receptionist

Carilion Clinic

11.1994 - Current

Adhered to strict HIPAA guidelines to protect patient privacy.
Checked patient insurance, demographic, and health history to keep information current.
Helped patients complete necessary medical forms and documentation.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Managed multi-line phone system and pleasantly greeted patients.
Organized paperwork such as charts and reports for office and patient needs.
Maintained current and accurate medical records for patients.
Transcribed phone messages and relayed to appropriate personnel.
Completed patient referrals to other medical specialists.
Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
Notified manager of incidents and potential incidents relating to patients and staff for swift action.
Performed various administrative tasks by filing, copying and faxing documents.
Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Obtained payments from patients and scanned identification and insurance cards.
Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Coordinated referrals through insurance and other medical specialists and documented details in patient charts.