Lori Johnson
Gary,IN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Dental Assistant/Receptionist
Dyer Family Dental
03.2021 - 04.2023
- Sterilized rooms and prepped equipment and instruments for procedures daily.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Explained treatment procedures and instructed patients on home care guidelines.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view.
- Prepared and positioned patients for procedures, clipping dental napkins and placing patient safety devices.
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
- Verified patient insurance eligibility and benefits.
- Sterilized rooms and prepped equipment and instruments for procedures daily.
Warehouse Associate
Amazon
01.2020 - 01.2021
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Checked packages and merchandise for damage and notified vendors.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Maintained clean, orderly work environment free of hazards.
- Consistently lifted materials weighing as much as 50 pounds
Dental Assistant
University Of Illinois
08.2013 - 01.2020
- Assisted faculty, students, and residents with a variety of chair-side dental procedures.
- Explained treatment procedures and instructed patients on home care guidelines.
- Educated patients by giving oral hygiene, plaque control, and postoperative instructions.
- Prepared patient X-rays and images for review by dentist.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments for procedures daily.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
Customer Service Specialist
Alere
01.2009 - 09.2012
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Managed over 50 customer calls per day.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Resolved concerns with products or services to help with retention and drive sales.
- Complied with company policies and procedures by encouraging positive and effective work environment among employees.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Representative
Advanced Credit Reports
04.2005 - 01.2009
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Education
Dental Assisting
Everest College - Chicago
Chicago, IL08.2011
Skills
- Patient Schedule Management
- Taking X-Rays
- Infection Control Proficiency
- X-Ray Processing
- Treatment Room Preparation
- Disinfecting Rooms and Equipment
- Dental Supply Inventory
- Insurance Billing
- Postoperative Care
- Electronic Charting
- Strong Writing and Verbal Skills
- Payment Collection
- Denture Adjustment
- Safety and Sanitation
- Autoclave Operation
- Nitrous Oxide
Timeline
Dental Assistant/Receptionist
Dyer Family Dental
03.2021 - 04.2023
Warehouse Associate
Amazon
01.2020 - 01.2021
Dental Assistant
University Of Illinois
08.2013 - 01.2020
Customer Service Specialist
Alere
01.2009 - 09.2012
Customer Service Representative
Advanced Credit Reports
04.2005 - 01.2009
Dental Assisting
Everest College - Chicago
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