Lori Johnson
Frankfort,OH
Summary
Reliable and hardworking professional works autonomously or in teams to serve several customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment.
Overview
19
19
years of professional experience
Work History
Writer/Editor
Dragonheart Media LLC
Chillicothe, Ohio
01.2016 - Current
- Proofread copy to check grammar, punctuation, spelling, syntax, and organization of material.
- Analyzed target audience needs when creating content that meets their expectations.
- Organized written work according to established style guidelines.
- Adapted content for social media platforms to engage a broader audience.
Bar Manager
Big Ernie's Pizza
Hillsboro, OH
02.2017 - 08.2019
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Developed drink recipes and menus to meet customer preferences while optimizing profitability.
- Controlled labor costs by adjusting schedules and workflows to align with anticipated customer demands.
Bartender
Old Chicago Pizza
Denver, Colorado
03.2005 - 09.2016
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Developed good working relationships with fellow employees through effective communication.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Trained new bartenders on drink preparation and upselling techniques.
Education
Master of Arts - Cyber Operations And Warfare
American Public University System
Charles Town, WV02-2027
Master of Arts - Forensic Psychology
University of Denver
Denver, CO07-2016
Skills
- Creative Writing
- Content Development
- Social Media
- Food Service Background
- Complaint resolution
- Staff Training
- Inventory Management
- Vendor Relationship Management
- Guest Interaction
- Engaging personality
- Outstanding customer service
- Courteous
Timeline
Bar Manager
Big Ernie's Pizza
02.2017 - 08.2019
Writer/Editor
Dragonheart Media LLC
01.2016 - Current
Bartender
Old Chicago Pizza
03.2005 - 09.2016
Master of Arts - Cyber Operations And Warfare
American Public University System
Master of Arts - Forensic Psychology
University of Denver