Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Work Availability
Work Preference
Quote
Timeline
Receptionist

LORI JOHNSON

ADMINISTRATIVE ASSISTANT
Hamilton,OH

Summary

Dynamic leader and problem-solver with extensive experience at Dairy Queen Grill & Chill, adept in boosting employee morale and customer satisfaction. Skilled in Microsoft Excel and professional communication, I improved operational efficiency and reduced costs, achieving a notable increase in customer satisfaction scores.

Overview

6
6
years of professional experience

Work History

Administrative Assistant

INDUSTRIAL SERVICE SOLUTIONS
10.2021 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Maintained inventory of office supplies and placed orders.
  • Negotiated with vendors to reduce office supply costs, leveraging bulk purchase agreements.
  • Developed filing system for historical documents, preserving important company records and improving access to information.
  • Organized company events to enhance team cohesion, coordinating logistics and catering for over 50 participants.
  • Enhanced office environment, organizing spaces for better workflow and employee comfort.
  • Monitored office supplies inventory, ensuring availability of essential items without overstocking.
  • Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
  • Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Input payroll for the three local locations.

Manager

Dairy Queen Grill & Chill
04.2019 - 10.2021
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
  • Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
  • Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
  • Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
  • Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
  • Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
  • Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
  • Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Defined clear targets and objectives and communicated to other team members.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Developed detailed plans based on broad guidance and direction.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.

MANAGER

Arby's Restaurant
02.2019 - 10.2021
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Improved marketing to attract new customers and promote business.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Organized professional development programs for staff, leading to improved performance and skill sets.
  • Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
  • Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
  • Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
  • Streamlined project delivery processes, significantly reducing time to market for new product launches.
  • Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
  • Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
  • Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
  • Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.

Education

FRANKLIN COUNTY
Brookville, IN
06-1995

Skills

  • Customer service
  • Data entry
  • Computer skills
  • Office administration
  • Microsoft Word
  • Time management
  • Microsoft Excel
  • File organization
  • Customer and client relations
  • Filing
  • Customer relations
  • Clerical support
  • Critical thinking
  • Strong problem solver
  • Scheduling
  • Documentation and recordkeeping
  • Office management
  • Professional communication
  • Database entry
  • Scheduling and calendar management
  • Dedicated team player
  • Recordkeeping
  • Verbal communication
  • Deadline oriented
  • Data organization
  • Records management
  • Professional and mature
  • Calendar management
  • Filing and data archiving
  • Invoice processing
  • Documentation and reporting
  • Relationship building
  • Mail handling
  • Meticulous attention to detail
  • Document management
  • Microsoft PowerPoint
  • Spreadsheets
  • Prioritization
  • Multi-line phone systems
  • Client relations
  • Multi-line phone proficiency
  • Resourceful
  • Records administration
  • Event coordination
  • Meeting planning
  • Complex Problem-solving
  • Internal communications
  • Schedule management
  • Internet research
  • Mail management
  • Meeting arrangements
  • Records management systems
  • Multi-line telephone systems
  • Business administration
  • Attendance record management
  • Purchase orders organization
  • Writing reports
  • Employee timesheet processing
  • Training and coaching
  • Quality assurance
  • Supervising staff
  • Letter preparation
  • Payroll and budgeting
  • Workflow planning
  • Mail distribution
  • Inventory systems
  • Team bonding

Computer proficiency

Accomplishments

  • Successfully resolved multiple customer issues daily.
  • Updated and maintained company database to reflect current and accurate client records for more than 25 accounts.
  • Developed and implemented company policies, which resulted in increased company efficiency and productivity.
  • Successfully resolved multiple customer issues daily.
  • Training - Responsible for training all new employees to ensure continued quality of customer service.
  • Awarded "Employee of the Month" for delivering outstanding administrative support.
  • Updated and maintained company database to reflect current and accurate client records for more than [Number] accounts.
  • Scheduling - Organized technician schedule for customer jobs.
  • Event Planning - Successfully planned and executed corporate meetings, lunches and special events for groups of 100+ employees.

Languages

English
Full Professional

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

RemoteOn-Site

Important To Me

Work-life balancePersonal development programsHealthcare benefitsPaid time offPaid sick leave401k matchFlexible work hours

Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Administrative Assistant

INDUSTRIAL SERVICE SOLUTIONS
10.2021 - Current

Manager

Dairy Queen Grill & Chill
04.2019 - 10.2021

MANAGER

Arby's Restaurant
02.2019 - 10.2021

FRANKLIN COUNTY

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